Entry-Level Member Services Specialist

ncsecu.org; Sefton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A financial services organization in Southport is looking for an Associate Member Services Representative. This entry-level role involves responding to member inquiries, managing transactions, and following credit union policies. Candidates should possess a high school diploma and demonstrate strong communication and problem-solving skills. This position requires completing training initiatives and maintaining a professional demeanor while assisting members. Join a team committed to exemplary service and operational excellence.

Qualifications

• Must complete the Credit Unions Core Module Program within 12 months of hire date.
• Good verbal and written communication skills are essential.
• Must possess problem-solving abilities.

Responsibilities

• Provide exemplary member service by responding to inquiries via phone and in person.
• Process transactions in the appropriate system and balance a cash drawer.
• Participate in additional training and continuing education.

Skills

Good communication skills

Problem-solving skills

Aptitude for meeting people

Education

High school diploma or GED equivalent

Bachelor’s degree or CCUE Certification preferred

Job description

A financial services organization in Southport is looking for an Associate Member Services Representative. This entry-level role involves responding to member inquiries, managing transactions, and following credit union policies. Candidates should possess a high school diploma and demonstrate strong communication and problem-solving skills. This position requires completing training initiatives and maintaining a professional demeanor while assisting members. Join a team committed to exemplary service and operational excellence.