Entrepreneurial Commercial & Operations Leader

Nottingham Playhouse Trust Ltd; Nottingham; On-site; GBP 40,000 - 42,000; Full time

Job summary

A leading arts organization in Nottingham is seeking a Head of Commercial & Operations to drive commercial and operational strategies. This permanent, full-time position involves overseeing business development to maximize income from events and venue hires while ensuring operational excellence. The ideal candidate will have strong experience in leadership, financial management, and a collaborative approach to enhance visitor experiences and foster relationships. A passion for innovation and a history of successful commercial growth are essential.

Benefits

Cycle to Work scheme

Discounted parking and travel

Discounts on bars

Enhanced Holiday and Sick Pay

Free and/or discounted tickets

Free Playhouse Pass membership

Flexible Working opportunities

Paid day off for birthday

Relaxed working environment

Staff pension

Training and professional development opportunities

Qualifications

• Proven experience in a leadership role within a complex venue, arts, or hospitality.
• A track record of driving entrepreneurial thinking and action for new business ventures.
• Extensive experience in commercial strategy development, event management, and revenue generation.
• Strong financial management skills including budget oversight and P&L responsibility.
• A customer-first attitude with a passion for enhancing the visitor experience.
• Collaborative leadership style with diverse team management.
• Experience in managing complex building operations, health & safety, and compliance.

Responsibilities

• Develop and execute a commercial strategy for revenue maximization.
• Drive creation of value-added events and experiences.
• Proactively generate income streams through unique events.
• Oversee operations, maintenance, and health & safety compliance.
• Improve the customer journey and service at all touchpoints.
• Build relationships with internal and external stakeholders for alignment.
• Manage P&L responsibilities ensuring financial success.
• Lead change initiatives for growth and operational success.

Skills

Commercial growth

Operational excellence

Entrepreneurial thinking

Financial management

Exceptional communication

Job description

A leading arts organization in Nottingham is seeking a Head of Commercial & Operations to drive commercial and operational strategies. This permanent, full-time position involves overseeing business development to maximize income from events and venue hires while ensuring operational excellence. The ideal candidate will have strong experience in leadership, financial management, and a collaborative approach to enhance visitor experiences and foster relationships. A passion for innovation and a history of successful commercial growth are essential.