Enterprise Legal Tech: Customer Success Leader (Adoption)

Methodfi; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading legal tech company in London is seeking a Customer Success Manager to enhance client adoption and satisfaction. You will be responsible for building client relationships, ensuring smooth onboarding, and driving product usage. The ideal candidate has over 5 years of experience in Customer Success within the B2B SaaS domain, preferably in legal tech. This role emphasizes collaboration and proactive engagement with clients.

Benefits

Diverse and inclusive culture

Collaborative work environment

Qualifications

• 5+ years of Customer Success or Account Management experience in B2B SaaS.
• Experience in legal tech or regulated industries preferred.
• Strong project management experience.

Responsibilities

• Guide clients through onboarding and adoption of Legora.
• Drive product usage and monitor customer health metrics.
• Collaborate with Product and Engineering teams to improve client satisfaction.

Skills

Customer retention

Account Management

Communication

Project management

Job description

A leading legal tech company in London is seeking a Customer Success Manager to enhance client adoption and satisfaction. You will be responsible for building client relationships, ensuring smooth onboarding, and driving product usage. The ideal candidate has over 5 years of experience in Customer Success within the B2B SaaS domain, preferably in legal tech. This role emphasizes collaboration and proactive engagement with clients.