Enterprise CS Leader: Drive Growth & Retention

OutSystems Inc.; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company in the UK seeks a Senior Customer Success Manager to oversee a team of customer success managers and engage with high-growth enterprise customers. The ideal candidate will have extensive experience in customer-facing roles, exceptional leadership skills, and a focus on improving customer experience. This role involves strategic planning and collaboration across teams to drive successful outcomes.

Benefits

Career growth opportunities

Innovative work culture

Flexible working environment

Qualifications

• 12+ years of experience in a customer-facing role.
• Strong ability to lead a customer-facing team.
• Experience managing high-growth, customer-centric enterprise solutions.

Responsibilities

• Oversee a team of customer success managers supporting high touch enterprise customers.
• Manage planning and directing of the customer success function.
• Collaborate with cross-functional teams to mitigate customer risk.

Skills

Customer-centric approach

People management

Strategic planning

Excellent communication

Problem-solving

Job description

A leading technology company in the UK seeks a Senior Customer Success Manager to oversee a team of customer success managers and engage with high-growth enterprise customers. The ideal candidate will have extensive experience in customer-facing roles, exceptional leadership skills, and a focus on improving customer experience. This role involves strategic planning and collaboration across teams to drive successful outcomes.