Enterprise Account Manager – Growth & Partnerships (London)

Akeneo; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading Product Experience company is seeking an Account Manager to expand its presence among key Mid-Market and Enterprise customers. This role involves identifying upsell opportunities, developing strategic account plans, and building trusted relationships with C-level executives. The ideal candidate will have experience in B2B SaaS account management and a strong analytical skill set. Join a collaborative team that offers flexibility, professional development, and a supportive work environment.

Benefits

Flexible working hours

Home office allowance

Generous parental leave

Health insurance

Annual professional development budget

Mental health support

Qualifications

• Proven experience in Account Management or as a Customer Success Manager in B2B SaaS.
• Experience expanding business units within a group.
• Strong analytical skills to utilize customer data for strategy.
• Familiarity with the e-commerce and martech space.

Responsibilities

• Identify upsell and cross-sell opportunities to maximize account value.
• Develop strategic plans for long-term partnerships.
• Build relationships with decision-makers and maintain customer satisfaction.
• Lead contract negotiations to balance retention and revenue growth.
• Maintain accurate forecasts and identify risks.
• Address customer challenges to prevent churn.

Skills

Account Management

Customer Success Management

Analytical Skills

Contract Negotiation

Fluent English

Job description

A leading Product Experience company is seeking an Account Manager to expand its presence among key Mid-Market and Enterprise customers. This role involves identifying upsell opportunities, developing strategic account plans, and building trusted relationships with C-level executives. The ideal candidate will have experience in B2B SaaS account management and a strong analytical skill set. Join a collaborative team that offers flexibility, professional development, and a supportive work environment.