Engineering Manager - AI Business Services (f/m/d)

Contentful GmbH; City of London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A leading digital experience platform is seeking an Engineering Manager to lead a new Business Services team focusing on AI-enabled products for marketers. The ideal candidate will have 2+ years of experience managing development teams and a strong background in AI technologies. This role promotes innovation while ensuring technical execution aligns with business goals. Employees enjoy stock options, wellbeing stipends, and a supportive work-life balance.

Benefits

Stock options

Fertility and family-building benefits

Education budget

Wellbeing stipend

Communication stipend

New-hire equipment stipend

Qualifications

• 2+ years of experience leading development teams.
• Comfortable in fast-changing environments.
• Experience with AI, LLM-based systems, and recommendation engines.
• Technical depth in web technologies and AI/ML applications.
• Ability to optimize performance and scalability.
• Strong mentoring track record.

Responsibilities

• Lead and grow a globally distributed engineering team.
• Define the roadmap for AI-enabled marketing solutions.
• Build scalable products that integrate AI.
• Mentor engineers and guide them through solution design.
• Ensure technical execution aligns with business objectives.

Skills

Leadership of development teams

Experience with AI-powered products

Collaboration across teams

Technical depth in web technologies

Mentoring and coaching skills

Job description

Engineering Manager – AI Business Services (f/m/d)

We are looking for an Engineering Manager to lead a new Business Services team focused on building AI‑enabled products for marketers. This team will help expand Contentful’s impact by capturing adjacent spend and workflows, driving innovation at the intersection of content, data, and AI.

What to Expect

In this role you’ll work closely with senior stakeholders across the business to understand strategy and goals, and partner with internal and external teams to ensure our technical architecture, tech stack, and development strategy are aligned to deliver impact against business goals.

• Lead and grow a high‑performing, globally distributed engineering team, ensuring a culture of collaboration, ownership, and continuous improvement.
• Partner with Product, Design, and cross‑functional stakeholders to define the roadmap for AI‑enabled marketing solutions.
• Build scalable, high‑performance products that integrate AI capabilities into marketers’ daily workflows, focusing on usability, automation, and business impact.
• Drive innovation and experimentation while ensuring secure, reliable, and high‑performant systems.
• Mentor and develop engineers across levels, fostering technical excellence and leadership growth.
• Guide the team through solution design, coding, testing, deployment, and operations.
• Ensure alignment between technical execution and business objectives, with clear communication of progress and priorities.

What You Need To Be Successful

We’re looking for an enthusiastic and entrepreneurial Engineering Manager who thrives in building new teams and products. To succeed in this role, you should:

• Have 2+ years of experience leading development teams, with a track record of delivering complex, high‑impact technical solutions.
• Be comfortable operating in ambiguous, fast‑changing environments, balancing short‑term impact with long‑term strategy.
• Have experience building or integrating AI‑powered products (e.g., LLM‑based systems, recommendation engines, personalization features), with a focus on delivering customer and business impact.
• Bring technical depth in modern web technologies and AI/ML‑enabled applications, with enough hands‑on experience to guide solutioning and challenge technical decisions.
• Excel at optimizing performance and scalability, with experience handling complex content structures and large datasets.
• Balance innovation with immediate impact, overseeing technical delivery while driving team capabilities and capacity.
• Collaborate effectively across teams (Product, Design, Data, Engineering), aligning technical work with business goals.
• Have a strong mentoring track record, fostering a culture of continuous learning, technical excellence, and quality within a distributed team.
• Embrace continuous learning, staying up to date with industry trends and encouraging growth within your team.

Bonus

• Familiarity with martech ecosystems, marketing workflows, and integrations.
• Experience working in entrepreneurial or incubation environments, such as starting new teams or products from scratch.
• Knowledge of data privacy, compliance, and security best practices in SaaS and AI‑enabled applications.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences.
• Full‑time employees receive Stock Options to share in the success of our company.
• Fertility and family‑building benefits, including a lifetime reimbursable wallet to support your growing family.
• Work‑life balance and generous paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days.
• Time off to care for and focus on your growing family.
• Use your personal annual education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual and in‑person events, including workshops, guest speakers, and fun team activities, supporting learning and networking beyond the usual work duties.
• An annual wellbeing stipend to care for your physical, financial, or emotional health.
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New‑hire office equipment stipend for hybrid or distributed employees.

Who are we?

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real‑time experimentation, powering next‑generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from over 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Equal Employment Opportunity

Everyone is welcome here! At Contentful, we strive to create an inclusive environment that empowers our employees. We are an equal‑opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. If you need reasonable accommodations during the application or interview process, please let your recruiting coordinator know.