Engagement Centre Assistant

Compassion UK; Fleet; On-site; GBP 25,000; Full time

Job summary

An impactful charity organization in Fleet is looking for an Engagement Centre Assistant to care for their supporters and guide them through their journey. The successful candidate will ensure engagement with Compassion's mission through exceptional customer service delivered via multiple communication channels. Applicants must possess customer service experience and demonstrate strong computer skills. Working hours range from 21 to 35 hours per week, with a full-time employment contract and attractive benefits including enhanced leave, pension contributions, and private health cover.

Benefits

Enhanced annual leave

Enhanced Pension scheme

Private medical and dental cover

Income protection and life cover

Employee Assistance Programme (EAP)

Access to Compassion House gym

Learning and development opportunities

Recognition programmes

Flexible and hybrid working

Qualifications

• Demonstrated ability to engage customers and manage their inquiries effectively.
• Experience with basic office systems such as Outlook, Teams, and Word is required.
• Pursues targets, maintains quality, and handles challenging inquiries with patience.

Responsibilities

• Care for supporters and guide them through their journey with Compassion.
• Answer incoming enquiries and initiate outgoing communications.

Skills

Customer service experience

Core computer and administration skills

Ability to work independently and in a team

Listening and communication skills

Adaptable, flexible, and resilient

Job description

Engagement Centre Assistant

Application Deadline: 25 January 2026

Department: Marketing & Engagement

Employment Type: Full Time

Location: Compassion UK

Compensation: £24,700 / year

Description

About the role

As an Engagement Centre Assistant, you’ll care for our supporters and guide them through their journey with Compassion. You’ll answer incoming enquiries and initiate outgoing enquiries by phone, SMS, email, letter, live chat and social media. You’ll help our supporters grow in engagement with their sponsored children and Compassion’s ministry. By doing this well and delivering excellent customer service, you’ll encourage our supporters to participate fully in the global movement of Compassion so that together, we can release more children from poverty in Jesus’ name.

Key Responsibilities

• Actively maintain and promote Compassion UK’s Christian ethos and values
• Build relationships with supporters to ensure they are known, loved, connected, and ignited to action.

The ideal candidate will bring the following skills, competencies and experience to thrive in this role:

• Customer service experience. Demonstrated ability to engage customers and manage their inquiries effectively.
• Core computer and administration skills. Experience with basic office systems such as Outlook, Teams, and Word is required.
• Able to work independently and as part of a team. Pursues targets, maintains quality, and handles challenging inquiries with patience, prioritising supporters' interests.
• A great listener and communicator. Actively listens, balances friendliness with professionalism, adapts communication, and clearly explains complex situations.
• Adaptable, flexible, and resilient. Comfortable in fast-paced settings, meets objectives with high quality, handles tough inquiries patiently, and adapts to flexible schedules to prioritise supporters.
• There’s an occupational requirement for the holder of this role to be a practising Christian, in order to promote Compassion’s ethos and help others to experience, explore and express the faith-based motivation of our work. (You can read more about this in our Policy on Posts to be Held by Christians.)

Location, hours, key dates and benefits

📍Office-based at Compassion House, Fleet, Hampshire, GU51 2UT

Hours Starting from 21 hours per week to 35 hours per week

Key Dates
Applications close: 10 am on 25 January 2026
Assessments: begin 12 January 2026
Formal interviews: start 19 January 2026 and are expected to conclude by 5 February 2026

Please note: This is a rolling campaign. Assessments and interviews will begin before the application deadline, so early applications are strongly encouraged.

We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds and experiences.

Please submit your application as early as possible, as Compassion UK reserves the right to close this vacancy early. Applications will be reviewed as they are received, prior to the closing date. We also reserve the right to interview and appoint a suitable applicant before the closing date. Please note that we can only consider applicants who currently have the right to work in the UK without requiring sponsorship.

Assessment Tasks

As part of our recruitment process, you may be asked to complete an assessment task. If you progress beyond the shortlisting stage, we’ll provide details of the task, which may be completed either ahead of your interview or on the day itself. This helps our panel gain a fuller understanding of your approach and suitability for the role.

Candidate Pack

Please explore our candidate pack to learn more about Compassion UK's benefits and what it means to live and work in accordance with Compassion UK’s Statement of Faith, Core Values, Ethos Statement, and other policies, including our commitment to Child Protection.

What we offer in return:

• 💙 Enhanced annual leave. 25 days of annual leave plus bank holidays, with 3 extra gifted days at Christmas to help you rest and recharge.
• 💙 Enhanced Pension scheme. 10% employer contribution to help you plan for the future.
• 💙 Private medical and dental cover. Comprehensive health support for you and your family.
• 💙 Income protection and life cover. Including 4x salary life insurance and group income protection.
• 💙 Enhanced policies. Family-friendly leave, support for carers, and enhanced sickness leave.
• 💙 Employee Assistance Programme (EAP). Confidential support through Help@Hand, including counselling, wellbeing resources and staff discounts.
• 💙 Specsavers eye care vouchers. Routine eye tests and support for screen-use glasses.
• 💙 Electric car scheme. Salary sacrifice scheme to support sustainable travel.
• 💙 Time in lieu. Recognising your commitment and flexibility.
• 💙 Free parking at Compassion House
• 💙 Access to Compassion House gym. With shower facilities to support your wellbeing.
• 💙 Access to the Company Shop.
• 💙 Celebrating life milestones. We love to celebrate birthdays, weddings, babies and more.
• 💙 Tea and Treat Wednesdays. A midweek moment to pause and enjoy together.
• 💙 Fully equipped kitchen and breakout areas. Space to relax, connect and refuel.
• 💙 Free tea, coffee and fruit in the office
• 💙 Hot-desking freedom. Sit where you want, when you want.
• 💙 Daily team prayers and devotionals. Time to reflect, worship and grow together.
• 💙 Compassion updates and worship events
• 💙 Smart casual dress code
• 💙 Learning and development opportunities. Grow your skills through training, mentoring and coaching.
• 💙 Recognition programmes. Including formal rewards, shout-outs, service awards and more.
• 💙 Flexible and hybrid working.

Contact us

Please reach out to the People & Culture team for any additional information or questions at [e-mail]