Energy Specialist - Hybrid Role, Customer Experience

EDF Energy; Exeter; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

EDF Energy is seeking an Energy Specialist based in Exeter, UK, to enhance customer satisfaction through exceptional service. You will play a key role in managing customer needs via phone and digital channels, providing support and resolving issues. This hybrid position offers full-time and part-time options with a starting salary of £25,719, a bonus potential, and comprehensive benefits, promoting an inclusive and flexible workplace culture.

Benefits

25 days holiday plus bank holidays

Market-leading pension scheme

Health insurance

Gym membership

Technology vouchers

Electric vehicle leasing

Product discounts

Qualifications

• Ability to build strong relationships with customers.
• Comfortable with change and adapting to new directions.
• Resilient and able to work under pressure.

Responsibilities

• Deliver end-to-end customer service and solve queries.
• Develop strong relationships with customers via phone and digital channels.
• Proactively suggest improvements for customer experience.

Skills

Interpersonal skills

Active listening

Customer service orientation

Teamwork

Adaptability

Job description

EDF Energy is seeking an Energy Specialist based in Exeter, UK, to enhance customer satisfaction through exceptional service. You will play a key role in managing customer needs via phone and digital channels, providing support and resolving issues. This hybrid position offers full-time and part-time options with a starting salary of £25,719, a bonus potential, and comprehensive benefits, promoting an inclusive and flexible workplace culture.