Energy Specialist

EDF Energy; Exeter; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

EDF Energy is seeking an Energy Specialist based in Exeter, UK, to enhance customer satisfaction through exceptional service. You will play a key role in managing customer needs via phone and digital channels, providing support and resolving issues. This hybrid position offers full-time and part-time options with a starting salary of £25,719, a bonus potential, and comprehensive benefits, promoting an inclusive and flexible workplace culture.

Benefits

25 days holiday plus bank holidays

Market-leading pension scheme

Health insurance

Gym membership

Technology vouchers

Electric vehicle leasing

Product discounts

Qualifications

• Ability to build strong relationships with customers.
• Comfortable with change and adapting to new directions.
• Resilient and able to work under pressure.

Responsibilities

• Deliver end-to-end customer service and solve queries.
• Develop strong relationships with customers via phone and digital channels.
• Proactively suggest improvements for customer experience.

Skills

Interpersonal skills

Active listening

Customer service orientation

Teamwork

Adaptability

Job description

About the Role

Be the reason our customers feel truly cared for! Join EDF as an Energy Specialist and make a real difference every single day.

Our Energy Specialists are at the heart of our transformation and helping us deliver net zero for our customers.

The Opportunity…

As an Energy Specialist, your role is pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience.

Creating a culture of trust amongst customers really is key, so you’ll have ownership of the customer journey, finding a way to understand their needs and figure things out with them along the way, we want them to feel part of the EDF family.

You’ll thrive in this role if you care about the customers you are speaking with and are passionate in your desire to help them.We’ll train you on our fabulous new system, as well as all the ways we like to communicate with our Customers, to deliver a high-quality experience.

You’ll chat to customers over the phone and via digital channels (email/SMS) whilst being given the freedom to help them. You’ll take ownership of their needs and find a way, no matter what, to figure things out with them. Whether it’s helping customers with their account queries or working hand-in-hand with our metering teams to schedule and prepare jobs, you’ll play a key role in setting every task up for success.

We are looking to recruit Energy Specialists in two different areas which require different working pattern types. These will include working between Mon-Fri 8am-6pm and also Mon-Fri 8am-8pm + Sat 8am-6pm (which will include an element of rotation), Full-time or part-time options available (minimum 24 hours for part-time).

Pay, benefits and culture

Alongside a starting salary of £25,719, the potential to earn 3% bonus, 25 days holiday plus bank holidays and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.

We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.

At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.

Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.

We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.

What you’ll be doing

• We want to make a fundamental difference to our customers, and we really mean a difference. We want you to treat our customers exactly how you would want to be treated.
• Taking full responsibility to deliver end to end customer service, being trained in all areas of key customer journeys, so that no query phases you, you’re able to help with any problem.
• You’ll have the ownership and freedom to help our customers in a way you’d also want to be helped, letting nothing stand in your way to work things through with them and figure out the best possible outcome.
• You’ll take customer contact in various forms – phone and digitally, listening intently and helping to resolve their queries.
• You’ll work seamlessly as part of a high performing team and may get the opportunity to support teammates or your manager with specific queries or activities helping the team deliver amazing service.
• Every day we learn something new, you’ll be proactive in spotting areas we can make our customer experience even greater and suggest solutions and improvements to help us achieve this.

Who you are

• You’re a people person who knows how to put others at ease and build real connections.
• You don’t just hear people – you truly listen to what they’re saying (and sometimes what they’re not saying).
• You can get your point across clearly, kindly, and confidently – whether it’s on the phone, by email, or in a quick message.
• You’re a team player who believes the best results come from working together.
• You’re comfortable with change and can adapt when things get busy or take a new direction.
• When faced with a challenge, you roll up your sleeves and figure it out.
• You love giving customers the kind of service you’d want to receive yourself.
• You take pride in getting things done without someone looking over your shoulder.
• You’re always up for learning something new and growing in your role.

If you’re resilient, able to work under pressure and have a curious nature, we’d love you to apply.

Closing date for applications: 29th August
Location: Doxford/Exeter/Hove – This is a hybrid role with both home and office-based working.

Success is personal. It's your journey, powered by us. Join us and we'll help Britain achieve Net Zero together.