Energy Onboarding Lead — Hybrid, Data-Driven Impact

Good Energy LTD; Chippenham; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A renewable energy provider based in Chippenham is seeking a Customer Onboarding Lead. This pivotal role focuses on delivering high-quality onboarding experiences while collaborating closely with various teams to enhance service quality. The successful candidate will have a proven background in the energy sector and excellent communication skills. This position offers a competitive salary, benefits including a work from home allowance, travel allowance, and annual leave to support a balanced work-life experience.

Benefits

£500 work from home allowance

£500 travel allowance

£500 annual development allowance

8% annual bonus

25 days annual leave plus birthday off

Ethical pension plan with employer-matched contributions

Qualifications

• Motivated, customer-focused problem solver with strong communication skills.
• Experience in managing customer interactions effectively.
• Proven ability to drive improvement through coaching and feedback.

Responsibilities

• Deliver high-quality onboarding for all customers.
• Review and improve onboarding processes to enhance customer experience.
• Lead Quality Assurance across onboarding processes.

Skills

Experience within the Energy Industry

Customer focused

Organisational & prioritisation skills

Data-driven strategic analysis

Cross-level communication

Coaching & feedback orientated

Job description

A renewable energy provider based in Chippenham is seeking a Customer Onboarding Lead. This pivotal role focuses on delivering high-quality onboarding experiences while collaborating closely with various teams to enhance service quality. The successful candidate will have a proven background in the energy sector and excellent communication skills. This position offers a competitive salary, benefits including a work from home allowance, travel allowance, and annual leave to support a balanced work-life experience.