Energy-Focused Customer Success Specialist - Leicester

Yu Energy; Leicester; On-site; GBP 24,000 - 26,000; Full time

Job summary

An energy service company in Leicester seeks a Customer Success Specialist to enhance customer satisfaction and develop strong relationships. The role involves resolving customer enquiries, managing accounts, and identifying sales opportunities. Candidates should possess excellent customer service skills and be proficient in Office 365. This position offers competitive pay with benefits like annual leave and a birthday day off, fostering a supportive team environment for professional growth.

Benefits

24 days annual leave + bank holidays

Learning and development opportunities

Employee Assistance Programme

Enhanced family leave policies

Company sick pay

Long service recognition

Qualifications

• Previous experience in the Energy Industry is desirable but not essential.
• Experience in hitting targets and managing time effectively.

Responsibilities

• Provide solutions to customer enquiries for first contact resolution.
• Manage customer accounts and service level agreements.
• Liaise with non-customer facing teams for complex queries.
• Identify sales opportunities for Yü Energy products.
• Handle customer complaints and escalations professionally.

Skills

Effective decision-making skills

Good Office 365 skills

Proven Customer Service experience

Strong communication and interpersonal skills

Attention to detail

Ability to identify sales opportunities

Flexibility

Tools

Office 365

Job description

An energy service company in Leicester seeks a Customer Success Specialist to enhance customer satisfaction and develop strong relationships. The role involves resolving customer enquiries, managing accounts, and identifying sales opportunities. Candidates should possess excellent customer service skills and be proficient in Office 365. This position offers competitive pay with benefits like annual leave and a birthday day off, fostering a supportive team environment for professional growth.