Energy Advisor

Housing Plus Group; Telford; On-site; GBP 29,000; Full time

Job summary

A community-oriented organization is seeking an enthusiastic Energy Advisor to join their Money Matters Team in Telford. This full-time position involves delivering personalized energy advice to customers, focusing on improving energy efficiency and tackling fuel poverty. Applicants should possess experience in a customer-focused environment, strong communication skills, and relevant qualifications like GCSEs in Maths and English. The role promises a comprehensive benefits package and requires a full UK driving license.

Benefits

22 days holiday rising to 30 with service

Contributory pension scheme

Employee Healthcare Portal

Cycle to work scheme

Qualifications

• Experience in a customer-focused environment is essential.
• Excellent IT skills and attention to detail required.
• The role requires a full UK driving licence and an enhanced DBS check.

Responsibilities

• Deliver tailored energy advice to customers across the Group.
• Manage your own caseload effectively.
• Provide support through home visits and workshops.

Skills

Customer-focused experience

Excellent IT skills

Strong communication abilities

Flexibility and organizational skills

Education

Minimum of 2 GCSEs in Maths and English

NEA/City & Guild Level 3 Award in Energy Awareness or similar

Job description

Location: Telford, Shropshire and Staffordshire

Contract: Full-time, Fixed Term - Secondment opportunity (until 31st March 2027)

Hours: 36 hours per week

Salary: £28,499.29 per annum + Essential Car Allowance

Closing Date: 7th January 2026

Interview Dates: 16th and 19th January 2026

The Opportunity

We’re looking for an enthusiastic and committed Energy Advisor to join our Money Matters Team. This exciting role is made possible through generous funding from the Cadent Foundation and marks our second collaborative project together.

In this role, you’ll work alongside our existing Energy Advisor, delivering holistic, person centred advice to help tackle fuel poverty and improve energy efficiency. You’ll visit customers in their homes across Shropshire, Staffordshire, Telford and Wrekin to provide practical guidance and support.

We’re looking for someone who can truly Own it, Improve it, and Live it. If you’re passionate about supporting customers, taking ownership, driving improvements, and showing real empathy and understanding, we’d love to hear from you.

Key responsibilities include:

• Delivering tailored energy advice to customers across our Group
• Managing your own caseload, including budgeting advice and referrals to specialist services
• Providing support through home visits, workshops, events, and remote appointments
• Addressing related issues like income, debt, and budgeting in partnership with internal teams
• Building relationships with local organisations to reach those most vulnerable to fuel poverty

What You’ll Do:

• Maintain and manage a dynamic case portfolio, ensuring timely and effective support
• Complete online and offline application forms accurately and efficiently
• Deliver comprehensive, generalist casework support where needed
• Demonstrate tangible outcomes, including measurable energy savings for households through advocacy, advice, and practical support
• Show financial impact—reducing fuel bills, maximising income, and easing debt through direct intervention or leveraging funds like energy trust grants
• Accurately record case notes and outcomes using our CRM system, in line with project and reporting standards
• Ensure all work aligns with The Cadent Foundation’s project requirements and contributes meaningfully to its goals
• Monitor delivery progress, ensuring all targets and deliverables are met for internal management and funding partners

What You’ll Bring:

• Experience within a customer-focused environment
• Excellent IT skills and attention to detail
• Strong communication abilities—verbal, written, and face-to-face
• Flexibility and great organisational skills
• Minimum of 2 GCSEs (or equivalent) in Maths and English
• NEA/City & Guild Level 3 Award in Energy Awareness or similar
• Full UK Driving Licence
• The role will require an enhanced DBS Check

Benefits and rewards:

• A comprehensive induction and great learning and development opportunities
• 22 days holiday, rising to 30 with service, plus bank holidays and three Christmas concessionary days
• Contributory pension scheme
• Employee Healthcare Portal, eye care vouchers and cycle to work scheme
• Please see our HPG Benefits page for more information

How to apply:

Please hit the Apply Now button to apply online with your up-to-date CV. If you need any support with submitting your application, please email [e-mail]

• We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.