End User Services Engineer

1 Livewest; Exeter; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A well-established housing association in Exeter is looking for an End User Services Engineer. In this role, you will configure and manage Mobile Device Management systems, support hardware distribution, and ensure mobile devices are secure and reliable for colleagues. The position requires strong communication skills, a logical approach to troubleshooting, and knowledge of Windows, Android, and iOS. Join a collaborative IT team and enjoy benefits like generous annual leave, health perks, and a hybrid working model.

Benefits

Hybrid working options

Generous Annual Leave

Health care cash plan

Learning and Development opportunities

Enhanced sick pay

Qualifications

• Strong communication skills with technical and business colleagues.
• Logical, methodical approach to diagnosing issues.
• Knowledge of MDM software implementation.

Responsibilities

• Configure and manage Mobile Device Management (MDM) solutions.
• Support hardware distribution including builds and repairs.
• Provide office-based and cross-site support.

Skills

Strong communication skills

Logical troubleshooting approach

MDM software knowledge

Understanding of Windows, Android, iOS

Networking knowledge

Proactive attitude

Interpersonal skills

Education

GCSE or equivalent in English & Maths

Tools

MDM Software

Job description

About The Role

Are you passionate about technology and keeping people connected? We’re looking for an End User Services Engineer to join our IT team and help us deliver a seamless mobile experience for colleagues across LiveWest.

In this role you’ll make sure our mobile devices – phones, tablets, and laptops – are secure, reliable, and ready to use. You’ll be the go-to person for managing our Mobile Device Management (MDM) systems, supporting hardware distribution, and providing expert advice to keep everything running smoothly.

Key Responsibilities

• Configure and manage our Mobile Device Management (MDM) solutions.
• Support hardware distribution for starters and leavers, including builds and repairs.
• Provide office‑based and cross‑site support, ensuring service levels are met.
• Recommend improvements to our mobile device portfolio and deliver user support.
• Maintain encryption, security systems, and compliance with change control procedures.
• Manage application updates, security patches, and compliance for mobile devices.
• Support laptop device management and take part in out‑of‑hours IT support on a rota basis.

Why Join LiveWest

You’ll be part of a collaborative, forward‑thinking IT team where your skills will make a real difference. This is a fantastic opportunity to work with modern mobile technologies and help shape how we keep our workforce connected.

This is a full‑time role working 37 hours per week.

Hybrid working is available for this role, working 4 days in the office dependent on business need. You will be based from our Exeter office.

For further information about this role, and LiveWest, please view our candidate information pack.

About The Candidate

To be successful in your application for the role of End User Services Engineer, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

Essential

• Strong communication skills with technical and business colleagues.
• Logical, methodical approach to diagnosing and troubleshooting issues.
• Knowledge of MDM software implementation and operation.
• Good understanding of Windows, Android, and iOS operating systems.
• Familiarity with networking, VPNs, and firewalls.
• Proactive, can‑do attitude with ability to identify business needs.
• Ability to engage with people at all levels and varying IT skillsets.
• Resilience to interruptions and focus on the bigger IT service picture.
• Well‑developed interpersonal skills, particularly listening and relationship building.
• Full UK driving licence and willingness to travel regularly to other sites.
• GCSE or equivalent in English & Maths.

Desirable

• Microsoft MD‑102 Certification - Endpoint Administrator.
• Microsoft MS‑102 Certification - Microsoft 365 Administrator.
• ITIL V4 Foundation.
• CompTIA A+ Certification.
• CompTIA Security+ Certification.

Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

About The Company

Our Reward and Benefits

• Working Style: Hybrid working with 4 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.