End User Compute (EUC) Discipline Lead

Sword group; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global IT services leader is seeking an experienced End User Compute (EUC) Discipline Lead based in Bacton, England. The role involves overseeing the delivery of end-user services, ensuring high user satisfaction, and managing vendor relationships. Candidates should have strong technical knowledge in M365, Intune, and SCCM, alongside proven leadership abilities. Attractive benefits include a competitive salary and flexible working arrangements.

Benefits

Personalised career development plans

Flexible working arrangements

Generous annual leave allowance

Private health and insurance schemes

Qualifications

• Strong knowledge of modern workplace technologies.
• Proven experience managing enterprise-scale EUC operations.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead the delivery of end-user services.
• Serve as the primary EUC contact for stakeholders.
• Monitor and report on service performance metrics.

Skills

Customer Focus

Leadership

Communication & Stakeholder Management

Technical Proficiency

Vendor & Partner Collaboration

Service Management

Analytical Thinking

Adaptability

Innovation & Modernisation

Education

ITIL certification preferred

Tools

Intune

SCCM

M365

Job description

End User Compute (EUC) Discipline Lead – Sword Group

Join Sword Group, a global IT services leader dedicated to designing secure, scalable managed IT solutions.

What the opportunity looks like

The EUC Discipline Lead is responsible for overseeing the delivery and continuous improvement of all End User Compute services within the customer environment. This includes device management, desktop support, collaboration tools, mobile services, and user experience management. The EUC Lead acts as the customer's advocate, ensuring service quality, stability, and innovation in end‑user productivity technologies.

• Service Ownership: Lead the delivery of end‑user services, including desktop management, application packaging, mobile device management (MDM), collaboration tools (M365, Teams, etc.), and service desk integration.
• Customer Interface: Serve as the primary EUC contact for the customer's IT and business stakeholders, ensuring that user experience and satisfaction remain high.
• Governance & Service Performance: Monitor and report on service performance metrics, driving continuous improvement and alignment with customer expectations.
• Technology Roadmap: Develop and maintain the EUC technology roadmap, ensuring alignment with the customer's digital workplace strategy.
• Vendor Management: Manage relationships with hardware suppliers, software vendors, and third‑party support providers. Ensure contractual compliance and effective issue resolution.
• Incident & Problem Oversight: Coordinate and support the resolution of high‑impact EUC incidents, ensuring timely communication and root‑cause elimination.
• Change & Release Management: Oversee deployment of updates, patches, and new technologies to minimise user disruption.
• Adoption & Training: Support end‑user enablement and adoption initiatives for collaboration and productivity platforms.
• Team Leadership: Provide leadership and guidance to EUC engineers and analysts, fostering a culture of quality, innovation, and customer service.

Requirements

• Customer Focus: Dedicated to delivering an exceptional end‑user experience and ensuring service alignment with business needs.
• Leadership: Builds capable, motivated teams and leads by example in a service‑oriented environment.
• Communication & Stakeholder Management: Engages effectively with business leaders, users, and technical teams to understand and meet expectations.
• Technical Proficiency: Strong knowledge of modern workplace technologies, M365, Intune, RMM toolings, SCCM, and device lifecycle management.
• Vendor & Partner Collaboration: Experienced in managing third‑party relationships to drive accountability and continuous improvement.
• Service Management: Applies ITIL based disciplines to maintain operational excellence and service quality.
• Analytical Thinking: Uses data and performance metrics to identify issues and drive proactive improvements.
• Adaptability: Able to manage changing technologies, service models, and customer priorities in a dynamic environment.
• Innovation & Modernisation: Champions new technologies and user‑centric approaches that improve productivity and user experience.

Additional Technical Skills & Experience

• Strong background in end‑user services, desktop management platforms (e.g., Intune, SCCM), and M365 ecosystems.
• Proven experience managing enterprise‑scale EUC operations.
• Excellent interpersonal and communication skills, with an emphasis on customer engagement and satisfaction.
• Experience managing vendors and third‑party service providers.
• ITIL certification preferred.
• Experience implementing or managing digital workplace or modern workplace initiatives is desirable.

Benefits

At Sword, we invest in training and career development and build inclusive teams where everyone can contribute to success.

Competitive Salary plus a comprehensive benefits package that includes:

• Personalised career development plans.
• Flexible working arrangements to support work‑life balance.
• Generous annual leave allowance, family‑friendly benefits, pension scheme.
• Private health, well‑being, and insurance schemes.
• Employee assistance programme, discounted cash plan, and more.

Sword is an equal‑opportunity employer. We value diversity in all its forms and are committed to a fair and inclusive hiring process. If you need an adjustment to our application process to make it more accessible, please let us know.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Location: Bacton, England, United Kingdom