Empathetic Customer Care Specialist - 12-Month FTC

Sally Beauty; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading beauty retailer in Glasgow is seeking a Customer Care Specialist for a 12-month fixed-term contract. You will assist customers via phone and email, ensuring their concerns are resolved effectively. Ideal candidates will have around 2 years of customer service experience and excellent communication skills. Join a dynamic team dedicated to an inclusive culture and making a positive impact in the beauty industry.

Qualifications

• Around 2 years' experience in a customer service or contact centre role.
• Genuine love of helping people.
• Familiarity with customer service systems.

Responsibilities

• Help customers by phone and email with questions, orders, and feedback.
• Investigate and resolve issues with empathy and fairness.
• Keep clear and accurate records of every interaction.
• Work with other teams to find the right solutions.
• Share customer insights to help improve services.

Skills

Excellent communication skills

Empathy

Problem-solving

Ability to work independently

Tools

Microsoft Office tools

Job description

A leading beauty retailer in Glasgow is seeking a Customer Care Specialist for a 12-month fixed-term contract. You will assist customers via phone and email, ensuring their concerns are resolved effectively. Ideal candidates will have around 2 years of customer service experience and excellent communication skills. Join a dynamic team dedicated to an inclusive culture and making a positive impact in the beauty industry.