Electrical IQA Officer (London)

Holland & Barrett; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

A leading training provider is seeking an Internal Quality Assurance Officer (Electrical) to ensure the quality and compliance of apprenticeship delivery. The ideal candidate will have a Level 3 electrical qualification and experience in quality assurance. Responsibilities include monitoring tutor performance, providing feedback, and ensuring compliance with standards. This full-time role is home-based with travel within London, offering a competitive salary up to £43,500 along with various benefits including generous leave and pension schemes.

Benefits

25 days annual leave plus bank holidays

Generous pension scheme

Life assurance

Optional private healthcare

CPD support

Gym membership discount

Corporate wear allowance

Qualifications

• Verifiable experience in quality assurance across apprenticeship programmes.
• Strong understanding of awarding organisation, EPAO, and Ofsted requirements.
• Commitment to ongoing professional development.

Responsibilities

• Monitor and quality assure the work of tutors and training officers.
• Provide constructive feedback and coaching to staff.
• Lead external quality assurance visits.
• Produce clear, accurate reports and action plans.

Skills

Quality assurance

Electrical assessment

Coaching

Communication

Organizational skills

Education

Level 3 electrical qualification or equivalent

Assessor qualification (D32, D33, A1, or TAQA)

Recognised IQA qualification (V1, D34, or equivalent)

Teaching qualification (e.g. AET, PGCE, or equivalent)

Health & Safety qualification (e.g. IOSH Managing Safely)

Tools

Quality management systems

E-portfolio platforms

Job description

Position: Internal Quality Assurance Officer (Electrical)

Location: Home based, with travel required within London.

Working pattern/hours: Full time & permanent. Normal working hours are 35 per week, excluding 1-hour main meal break.

Salary: Up to £43,500, depending on skills and experience.

About JTL

JTL is one of the largest work-based training providers in England and Wales. We work with over 8,000 learners and more than 3,000 employers across England and Wales in more than 100 locations. We are an Ofsted recognised Good provider and a registered charity, meaning every penny JTL receive is reinvested into the training we offer.

Ensure quality, consistency, and impact across JTL apprenticeships

Do you have a passion for quality and high standards in apprenticeship training? As an Internal Quality Assurer (IQA), you’ll play a key role in making sure JTL delivers teaching, learning, and assessment that consistently meet the needs of apprentices, employers, and industry.

Whether you already work in quality assurance or are an experienced electrical assessor looking to take the next step, this is your opportunity to influence standards, support colleagues, and ensure apprentices get the very best training experience.

About the role

As an IQA, you’ll be responsible for assuring the quality and compliance of JTL’s end-to-end apprenticeship delivery, from induction through to successful end-point assessment. You’ll sample and monitor assessment practice, support tutors and training officers to deliver excellence, and ensure JTL consistently meets the requirements of awarding organisations, EPAOs, Ofsted, and the Department for Education.

This role isn’t just about checking boxes or “internal verification”; it’s about driving improvement. You’ll provide guidance, feedback, and coaching to colleagues, share best practice across the business, and help ensure apprentices develop the knowledge, skills, and behaviours they need to succeed in both their assessments and their long-term careers.

Key Responsibilities and Accountabilities

• Monitor and quality assure the work of tutors and training officers, ensuring assessment decisions are fair, consistent, and in line with apprenticeship standards.
• Provide constructive feedback and coaching to staff to support continuous improvement in teaching, learning, and assessment.
• Sample and review evidence to meet the requirements of awarding organisations, EPAOs, and JTL’s own quality standards.
• Produce clear, accurate reports and action plans, tracking progress and following up to ensure agreed improvements are made.
• Lead external quality assurance visits, supporting preparation for Ofsted, awarding organisation audits, and other inspections, and providing evidence and guidance as required.
• Work collaboratively with managers and colleagues to identify trends, share good practice, and address areas for development.
• Maintain accurate and up-to-date records of IQA activity, sampling, and staff development.
• Embed safeguarding, Prevent, equality and diversity, British values, and health and safety considerations into all aspects of your work.
• Keep your own technical and professional knowledge current through CPD, industry engagement, and training.

Person specification

• Level 3 electrical qualification (or equivalent) with strong industry knowledge.
• Assessor qualification (D32, D33, A1, or TAQA).
• Verifiable experience in quality assurance across apprenticeship programmes.
• Strong understanding of awarding organisation, EPAO, and Ofsted requirements.
• Excellent communication, coaching, and organisational skills.
• Commitment to your own ongoing professional development.
• Recognised IQA qualification (V1, D34, or equivalent).
• Teaching qualification (e.g. AET, PGCE, or equivalent).
• Health & Safety qualification (e.g. IOSH Managing Safely).
• Experience using quality management systems and e-portfolio platforms.

At JTL, we believe in nurturing not only our apprentices, but also our employees. We offer a rewarding career path & excellent benefits. We welcome applicants from all sections of the community.

Our benefits include:

• 25 days’ annual leave plus bank holidays, with extra days for long service and a Christmas shutdown.
• Generous pension scheme with matched contributions and additional employer top-up.
• Life assurance and occupational sick pay.
• Optional private healthcare after probation, plus a free annual health check after three years.
• Gym membership discount scheme, cycle-to-work scheme, and access to an Employee Assistance Programme for you and your family.
• CPD support, including funding for professional qualifications, ongoing training, and paid professional memberships.
• Additional benefits such as a corporate wear allowance, retail discounts, and season ticket loans.

Our Safeguarding Commitment

JTL is committed to safeguarding and promoting the welfare of young people and expects all its employees to share this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

This role requires an Enhanced DBS check.

If you’re ready to make a lasting difference to the quality of apprenticeship training and want to join a team that values your expertise, supports your development, and celebrates your success, we’d love to hear from you.

Please note: Interviews are expected to take place at our head office in Orpington.