Metering Technician

Severn Trent Plc; Malvern; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading water services company is seeking a Metering Technician for the Malvern area. This role involves gathering meter readings, investigating billing queries, and engaging with customers. Applicants should possess strong interpersonal skills, the ability to manage tasks independently, and a full UK Driving License. This outdoor position offers set shifts without weekends. Enjoy benefits like 25 days of holiday, an annual bonus, and dedicated training, making it a great opportunity for those eager to make a difference.

Benefits

25 days holiday + bank holidays

Annual bonus scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Full UK Driving License is required.
• Experience in dealing with customers and resolving queries.
• Ability to work outdoors in all weather conditions.

Responsibilities

• Gather meter readings and investigate billing queries.
• Speak confidently to customers and guide them on technical issues.
• Work effectively as part of a remote team in a target driven environment.

Skills

Strong interpersonal skills

Negotiating and influencing skills

Ability to resolve work effectively

Confidence in reviewing work

Ability to manage jobs to completion

Proactive attitude

Job description

Overview

We are currently recruiting for a Metering Technician in the Malvern area (WR13 & WR14).

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

24 hours a day, 365 (sometimes 366) days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

Role and responsibilities

EVERYTHING YOU NEED TO KNOW

We have an exciting opportunity for someone to join our Field Team as a Metering Technician.

This is a great role, that keeps you busy out and about in our communities.

This is a varied role that is responsible for carrying out a range of activities such as gathering meter readings and investigating customers billing queries. You’ll need to be able to speak confidently to customers and guide them if any technical issues arise. If you are used to dealing with customers and can adapt quickly to difficult situations, this is a plus!

You’ll need to be a good team player and share the ethos of striving to work in the best team environment you can. Having a full UK Driving License is required.

That’s right, set shifts and no weekends!

Monday, Wednesday and Friday 8:00am – 16:00pm

Tuesday and Thursday 8:00am – 15:45pm

Furthermore this is an outdoor role, working in all weathers, so if you don’t mind being outside and love getting stuck right in, let me tell you more

What you’ll bring to the role

• Strong interpersonal, negotiating andinfluencing skills
• Ability to think objectively to plan, prioritise and resolve work in the most effective way possible
• The ability to work in a demanding target driven environment as part of a remote based team.
• Confidence to review and discuss work carried out by contract partners and challenge quality and effectiveness of work where required.
• Ability to manage jobs through until completion, share learnings with your team and deal with customer escalations and complaints where required.

You’ll need to be proactive and have the right attitude to work as you will be out on site most of the time.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

What’s in it for you

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

What’s next

We can’t wait to hear from you.

If your curiosity has been piqued and you\'re wanting to find out even more, search#LifeAtSevernTrenton social media.