Client Partnership Director

MPL Claims Limited; Colchester; On-site; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading claims management company in the United Kingdom is seeking a Client Partnership Director to cultivate and manage key client relationships. The successful candidate will be responsible for ensuring satisfaction and revenue growth by aligning client needs with the organization's solutions. This role requires expertise in managing strategic accounts and cross-functional collaboration with teams in claims operations, sales, and compliance. We're looking for someone with a strong commercial acumen and relationship-building skills who can drive results within a dynamic environment.

Benefits

Additional annual leave

Wellbeing package including private medical insurance

Paid day leave for birthday

Part-funded professional qualifications

Free parking

Qualifications

• 3+ years of experience in client management or account management roles.
• Proven experience managing large client accounts with revenue responsibility.
• Exceptional communication and relationship-building skills.

Responsibilities

• Serve as the primary strategic point of contact for assigned clients.
• Ensure delivery of claims services according to SLAs and KPIs.
• Identify opportunities for upselling and expanding scope of services.

Skills

Client management

Cross-functional collaboration

Relationship building

Strategic planning

Data-driven decision making

Job description

The Client Partnership Director is a client-facing leader responsible for building, managing, and growing long-term strategic relationships with key clients. This role focuses on driving client satisfaction, revenue growth, and partnership value by aligning client objectives with the organisation’s capabilities and solutions.

The ideal candidate is commercially minded, highly relationship-oriented, and experienced in managing complex client portfolios while collaborating with cross-functional teams to deliver exceptional outcomes.

What you’ll be doing

• Serve as the primary strategic point of contact for assigned key clients and partners
• Ensure delivery of claims services in accordance with service-level agreements (SLAs), key performance indicators (KPIs), and contractual obligations
• Partner closely with claims operations, legal, compliance, analytics, and technology teams to ensure consistent, high-quality outcomes
• Collaborate closely with sales, delivery, product, and marketing teams to ensure seamless execution
• Own overall client strategy, account planning, and long-term partnership growth
• Identify opportunities for upselling, cross-selling, and expanding scope of services
• Translate client needs into clear briefs and actionable plans for internal teams
• Monitor client satisfaction, performance metrics, and delivery quality
• Proactively manage risks, challenges, and escalations
• Represent the client voice internally and influence strategic decision-making
• Contribute to overall business growth strategy and revenue targets

What we’re looking for

• 3+ years of experience in client management, account management, or client partnerships roles
• Proven experience managing large or strategic client accounts with significant revenue responsibility
• History of successfully driving account retention, renewals, and revenue growth
• Experience collaborating cross-functionally with claims leadership, compliance, IT, analytics, and finance teams
• Experience managing multiple clients and priorities simultaneously
• Exceptional relationship-building and communication skills
• Strategic client relationship management
• Claims and insurance industry expertise
• Executive communication and presentation skills
• Data-driven decision making, problem-solving and escalation management
• Commercial acumen and growth mindset
• Data-driven and comfortable working with KPIs, forecasts, and reporting
• Resilient, adaptable, and proactive

What we offer:

• Additional annual leave with service, plus additional paid day leave for your birthday.
• Wellbeing packaged including free PT sessions, private medical insurance & health cash back plan.
• Part-funded or fully-funded professional qualifications, with length of service.
• Free parking, pension, full time hours of 35 hours a week.