Service Delivery Manager – Heathrow (4 on/4 off, 42h)

APCOA PARKING UK; Hounslow; On-site; GBP 41,000; Full time

Job summary

A leading parking management company is hiring a Service Delivery Manager for Heathrow Airport. The role involves managing staff, ensuring outstanding customer service, and overseeing day-to-day operations in a fast-paced environment. You will be expected to maintain high standards and deliver clear communication while motivating your team. A full clean UK driving license is required, along with proven customer service skills. The position offers a competitive salary of £40,382.16 per annum with a comprehensive benefits package including a pension and 28 days holiday.

Benefits

Pension

28 days holiday (includes Bank Holidays)

Motivating work environment

Qualifications

• Full Clean Manual UK Driving License is mandatory.
• Strong communication and team player skills.
• Demonstrated ability to handle pressure.

Responsibilities

• Plan and allocate staff to necessary areas.
• Organize and motivate your team for high performance.
• Ensure standards of customer areas and facilities.
• Deliver structured briefings at shift start.
• Conduct reviews and identify training requirements.
• Assist in recruitment of staff.

Skills

Excellent spoken and written English

Proven Customer Service skills

Ability to manage and motivate team

Tools

MS Office suite

Job description

A leading parking management company is hiring a Service Delivery Manager for Heathrow Airport. The role involves managing staff, ensuring outstanding customer service, and overseeing day-to-day operations in a fast-paced environment. You will be expected to maintain high standards and deliver clear communication while motivating your team. A full clean UK driving license is required, along with proven customer service skills. The position offers a competitive salary of £40,382.16 per annum with a comprehensive benefits package including a pension and 28 days holiday.