Airport Service Delivery Lead 4-on 4-off Shifts

APCOA PARKING UK; Luton; On-site; GBP 35,000; Full time

Job summary

A parking management company is seeking a Service Delivery Supervisor for Luton Airport. The role requires supervising day-to-day operations, planning staffing, and managing customer interactions. Candidates need recent team management experience and excellent communication skills. This full-time role entails a 4 on 4 off shift pattern, offering a competitive salary and opportunities for growth. Ideal for motivated individuals with strong organization abilities and customer service backgrounds.

Qualifications

• Recent team management experience is essential.
• Extensive customer service experience is required.
• Excellent written and verbal communication skills necessary.
• Strong knowledge of MS Office is crucial.
• Ability to motivate and manage a team effectively.

Responsibilities

• Monitor and manage day-to-day operations at Luton Airport.
• Plan and allocate staff resources across operations.
• Be the first point of contact for customer issues.
• Maintain communication with management to resolve issues.
• Represent the company positively in all interactions.
• Organize and motivate the team on shift.
• Perform cash collection and processing tasks.
• Serve as primary contact for clients and suppliers when necessary.

Skills

Team management experience

Customer service experience

Excellent written and verbal communication skills

MS Office proficiency

Motivational skills

Job description

A parking management company is seeking a Service Delivery Supervisor for Luton Airport. The role requires supervising day-to-day operations, planning staffing, and managing customer interactions. Candidates need recent team management experience and excellent communication skills. This full-time role entails a 4 on 4 off shift pattern, offering a competitive salary and opportunities for growth. Ideal for motivated individuals with strong organization abilities and customer service backgrounds.