User Researcher

SR2 Clean Energy; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Part time

Job summary

A public sector consultancy is seeking a User Researcher to enhance user-centered services. The role focuses on conducting and analyzing user research to influence design decisions. You will collaborate with multidisciplinary teams to champion user needs and improve research standards. Ideal candidates should have experience in agile environments with strong communication skills and a background in public sector projects. This is a hybrid role requiring 2 days on-site in Stratford, London.

Qualifications

• Proven experience delivering user research in agile digital teams.
• Strong understanding of service design standards and accessibility (GDS or equivalent).
• Excellent communication skills with the ability to influence decision-making.
• Background in public sector or regulated industry projects.
• Comfortable working in hybrid teams across remote and onsite environments.

Responsibilities

• Design and conduct user research using qualitative and quantitative methods.
• Translate research findings into clear, actionable insights.
• Collaborate closely with multidisciplinary teams.
• Champion user needs throughout the product lifecycle.
• Present research outcomes to stakeholders.
• Support improving research standards and practices.

Skills

User research delivery

Service design standards understanding

Excellent communication skills

Public sector project background

Agile team experience

Job description

Job Title: User Researcher

Contract Type: Contract – 3 to 6 months initial (workstream dependent)

Day Rate: £450/day (Inside IR35)

Location: Hybrid – 2 days per week on-site in Stratford, London

Start Date: ASAP

Overview

We are seeking a User Researcher to join a multidisciplinary digital delivery team, supporting the development of user‑centred services within a regulated public sector environment. This hands‑on role is focused on planning, executing, and analysing research to inform service and product design decisions that enhance user experience and deliver measurable impact.

Key Responsibilities

• Design and conduct user research using a range of qualitative and quantitative methods
• Translate research findings into clear, actionable insights for multidisciplinary teams
• Collaborate closely with service designers, developers, and product owners
• Champion user needs throughout the product lifecycle
• Present research outcomes clearly to technical and non‑technical stakeholders
• Support the improvement of research standards and practices within the team

Essential Skills & Experience

• Proven experience delivering user research in agile digital teams
• Strong understanding of service design standards and accessibility (GDS or equivalent)
• Excellent communication skills with the ability to influence decision‑making
• Background in public sector or regulated industry projects
• Comfortable working in hybrid teams across remote and onsite environments