Client Partner

DELIVEROO; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading food delivery service is seeking an Editions Client Partner in Greater London to lead their UK Editions operations. This role involves managing high-value partner relationships, driving sales through strategic business development, and mentoring a team. The successful candidate will have strong client-facing experience and a proven record in closing complex deals. The company prioritizes employee welfare and offers diverse benefits, including ample annual leave, healthcare, and professional development opportunities.

Benefits

Free Deliveroo Plus membership

Team lunches from local restaurants

25 days annual leave plus bank holidays

On-site gym and discounted membership

Regular social events and learning opportunities

Qualifications

• Experience working in client-facing, partner or vendor management.
• Managed medium-size account management teams.
• Worked with sales teams on effective pipeline management.
• Comfortable handling negotiations with C-level executives.
• Strong business acumen and decision-making based on P&L.

Responsibilities

• Manage high-value partner portfolio and drive growth.
• Own sales pipeline and deliver complex multi-site deals.
• Define and deliver UK Editions commercial strategy.
• Lead account management function to minimize churn.
• Motivate team of Commercial Managers for personal development.
• Become trusted advisor to key restaurant stakeholders.

Skills

Client-facing experience

Partner or vendor management

Sales pipeline management

Negotiation skills

Analytical skills

Relationship building

Job description

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The Team

Editions is Deliveroo’s global network of delivery‑only kitchens, offering restaurant partners a flexible platform for expansion and giving customers greater choice and a seamless delivery experience. We work with some of Deliveroo’s most exciting partners and are the market leader in delivery‑only kitchens.

The Role

As an Editions Client Partner, you will be on the UK Editions leadership team, alongside one other Client partner, reporting into the Head of Editions. You will be responsible for leading an arm of our UK Editions business with full accountability for our (Sales / Account Management) function as well as managing a team of Commercial Managers to deliver on three key areas of responsibility:

• Commercial: manage the ever growing portfolio of high value partners
• Business Development: own the sales pipeline & deliver complex multi site deals
• Strategy: define & deliver the UK Editions commercial strategy

• Retention: Lead the account management function to drive partner growth, leveraging the full suite of Editions marketing tools to boost sales and profitability. Ensure the team delivers expert guidance to partners and minimises churn through strong performance management and support.
• Sales: Leading our Editions sales function, ensuring that our team is consistently expanding market defining partners through our network of kitchens, keeping occupancy rates high. You will manage the process end‑to‑end from building the pipeline, coaching the team to perfect their sales pitch and tracking on our progress.
• Creating joint business plans with key restaurant groups in your team’s portfolio, identifying key business challenges, defining mutual goals and finding compelling ways to solve them. You will be responsible for our relationship with national clients and will be comfortable working with C‑level executives and founders to deliver mutual value for both businesses.
• Owning complex contract negotiations and discussions with relevant internal teams where necessary to agree favourable terms
• Creating a commercial value proposition for your team’s portfolio of restaurants, identifying opportunities to deepen, expand and grow in a way that is mutually beneficial to restaurant partners and Deliveroo alike
• Managing and motivating your team of Commercial Managers, helping them to develop both personally and professionally
• Tracking and reporting progress against your personal and team goals and your contribution towards Editions UK goals to the Head of Editions and Regional Sales and UKI Leadership team
• Becoming a trusted advisor to your key restaurant stakeholders, delivering core business performance whilst providing strategic insights, opinions and guidance about Deliveroo, restaurant competitors and the industry as a whole

Requirements

The role is well suited for an accomplished commercial leader with strong analytical skills and management experience, and with a track record of exceeding financial targets as well as:

• Experience working in client facing, partner or vendor management roles
• Managed medium‑size account management teams
• Worked with sales teams on effective pipeline management, track record of closing complex multi‑site deals and exceeding targets
• Comfortable handling negotiations with business owners or C‑level executives. Ideally experience working with nationally scaled multi‑site brands and accounts
• Strong business acumen with ability to simplify complex problems
• Good understanding of P&L and experience in making tough decisions based on multiple inputs
• Self‑starter, hard worker and well‑organised
• Effective relationship‑building and communication skills at all levels
• Delivery‑only kitchen experience preferred, but not essential

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology‑driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well‑being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country‑specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest‑growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

A competitive and comprehensive compensation and benefits package

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign‑on bonus or relocation support
• Up to 5% matched pension contributions

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

Time away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity

• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On‑site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance

Work Life

• Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent‑friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high‑quality training and content
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in‑office yoga sessions