Marketing Specialist EMEA

Firstup, Inc.; Northern Ireland; Hybrid; GBP 30,000 - GBP 50,000; Full time

Job summary

A global IT solutions company in the United Kingdom is seeking a Systems Administrator to join their Global IT team. The role involves providing IT support, managing core systems, and ensuring compliance with security standards. With a focus on collaboration and technical expertise, the ideal candidate will have over 2 years of experience in IT support, strong communication skills, and the ability to adapt to changing priorities. The company offers excellent benefits and a supportive environment for professional growth.

Benefits

Excellent PTO program

Great health benefits

Casual and friendly environment

Remote work options

Qualifications

• 2+ years’ experience in an IT support or helpdesk role.
• Self-motivated ability to work within an SLA-driven environment.
• Experience with MacOS and Windows computers in an enterprise environment.
• Good understanding of SOC2 and ISO27001.
• Strong communication skills.

Responsibilities

• Provide global IT support to end users.
• Provision and configure Windows laptops and Apple Macs.
• Administer Google Workspace and Active Directory.
• Conduct system audits and ensure compliance with standards.
• Maintain multiple platforms with updates and configurations.

Skills

Technical skills

Attention to detail

Collaboration

Script automation

Communication skills

Tools

Jamf

Intune

Windows Server

Google Workspace

Active Directory

O365

MDM

Job description

Overview

At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily. Our employees are experts in the employee experience, workforce communications and technology. Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?

Our Values

Every employee is an owner with responsibility and credit for our progress.

Leadership is in our build and we see change as a catalyst for improvement.

We win as a team, committed to help our coworkers and customers thrive.

Job Summary

Reporting to the Director, Technology, the Systems Administrator will play a vital part of our Global IT team responsible for Firstup’s core IT systems and infrastructure. You will play a key role in day-to-day IT support for our employees and infrastructure. This role requires someone with strong technical skills, attention to detail, and the ability to work collaboratively with other IT professionals.

Responsibilities

• Provide global IT support of end users with hardware, software, and users via Zendesk ticketing system and IT Support Slack channel.
• Provisioning Windows laptops and Apple Macs.
• Active Directory, O365 & MDM administration.
• Google Workspace administration.
• Okta administration and integration.
• Endpoint management using Jamf and Intune.
• Solid knowledge on interoperability of enterprise-wide SaaS apps.
• Rare travel to datacenters for new hardware installation or existing hardware replacement/RMA.
• Verify application results by conducting system audits of technologies implemented.
• Ensure compliance to relevant standards (SOC2 and ISO 27001) and security standards to help control, report and measure risks.
• Maintain multiple platforms with updates, configurations, and installs.
• Prioritize and schedule problem resolution, escalating when necessary to the appropriate experienced IT team.

Minimum Qualifications

• 2+ years’ experience in an IT support or helpdesk role.
• Self-motivated ability to work within an SLA-driven environment and to consistently meet personal and team targets, managing multiple tasks in a busy service desk.
• Willingness to mentor others in the team and support the IT Technical team on other tasks as required.
• Experience managing MacOS and Windows computers in an enterprise environment using Jamf and Intune.
• Experience provisioning, operating, monitoring and maintaining systems' hardware, software and related infrastructure.
• Windows server administration and engineering experience in an enterprise IT environment, including operational, break/fix, engineering and design tasks.
• Technical knowledge of networking/VoIP.
• Team player with ability to collaborate to complete projects and tasks.
• Ability to create scripts to automate procedures.
• Good understanding of SOC2 and ISO27001.
• High level of integrity with ability to handle sensitive information and maintain confidentiality in a global context.
• Ability to multi-task and adapt to changing priorities to address critical issues promptly.
• Strong communication skills and ability to engage with colleagues at all levels; respect for diverse cultures.
• Ability to lift 50 pounds and access tight spaces; reasonable accommodations available for applicants with a disability.
• Available to support critical tasks 24x7 (on-call basis).

Why Firstup?

Because you care about people, the work you do, and the connections you make. This is a high-growth and inclusive environment where ideas are rewarded regardless of origin. If you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.

We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team that supports your growth – both personally and professionally.

Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.