Client Success Director

TNS, a Kantar Group; Greater London; On-site; GBP 125,000 - GBP 150,000; Full time

Job description

**Location:** London (hybrid), with regular UK client travel **Team:** Business Development (across Kantar Domains) **Contract:** Permanent **Comp:** Includes an annual individual revenue target (upsell & cross‑sell)The Client Success Director role sits at the heart of Business Development and exists for one purpose: **nurture and build relationships with newly converted clients,** **turning every new win into sustained, accelerated commercial growth**. You’ll own the first 12 months of a portfolio of newly acquired clients (Kantar Marketplace/agile solutions space new logos and cross‑sell wins)—and ensure they quickly see value, feel supported, and continue to buy – continuously seeking out the next opportunity to drive growth.You’ll build senior client relationships, understand what matters most to them, and convert those insights into **incremental revenue and multi‑domain expansion**. This is a **high‑impact, face‑to‑face commercial role** for a natural relationship‑builder who thrives in conversations that uncover needs, shape demand, and open new revenue pathways.* **Commercial Growth:** Deliver incremental revenue against your individual target with disciplined pipeline coverage and accurate forecasting.* **Expansion at Scale:** Drive multi‑domain, multi‑buyer penetration across priority accounts—turning early wins into broader adoption across Brand, Creative, Media and more.* **Client Health & Advocacy:** Build strong client relationships, elevate client experience, anticipate risks early, and secure ongoing executive sponsorship.* **Fast Time‑to‑Value:** Lead efficient onboarding with early adoption milestones and visible proof of value that fuels further commercial conversations.* **Governance & Compliance:** Ensure all client hospitality and event activity adheres to policy. Make our new clients feel valued and treasured.* Lead the post‑win handover with clarity on scope, outcomes and value expectations.* Align internal teams to deliver the value promised, ensuring seamless client experience across domains.* Champion the use of toolkits, playbooks and best practices for consistent growth execution.* A proven track record of turning adoption into **client‑led expansion and revenue growth**.* Knowledge in insights, analytics, brand/media, innovation, advisory or CX (relationship building is key – knowledge non-essential as training will be provided).* A passion for spending meaningful time with clients—listening deeply, asking the right questions and finding opportunities in the conversation.* Confidence in pricing, negotiation and integrated solution framing.* High energy, curiosity and a commercial intuition for where growth sits in the client’s world.* Strong stakeholder mapping and orchestration skills across BD, Marketing, Client Partners, and Domain/Solution Leads.* Skilled use of Copilot to surface new opportunities and relevant client‑forward insights.* Proficient use of CRM.