Head of AI/HPC Service Delivery, Assurance & Support

Black6; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

An emerging AI infrastructure start-up in Greater London is seeking a Head of Service Delivery, Assurance and Support. This pivotal role involves defining the service strategy and ensuring excellence in operations for a rapidly growing customer base. The candidate will establish a world-class team, implement effective processes, and build a culture of operational excellence that balances technical sophistication with outstanding service. Ideal candidates should have extensive experience in service delivery and deep knowledge in AI/HPC infrastructure.

Benefits

Autonomy in role

High visibility with leadership

Opportunity to shape operational processes

Qualifications

• Experience in service delivery, operations, or infrastructure management in HPC or cloud environments.
• Deep knowledge in AI/HPC infrastructure including GPU computing and workload management.
• Strong background in operational frameworks like ITIL and SRE.

Responsibilities

• Define and execute a service strategy for AI/HPC infrastructure.
• Manage service delivery and operational excellence across all sites.
• Lead a high-performing service organization including NOC, SOC, and Service Desk.

Skills

Service delivery

Infrastructure management

Operations management

Customer satisfaction

Team leadership

Technical expertise in AI/HPC

Education

Relevant certifications (ITIL, PMP)

10+ years experience in relevant fields

Tools

ITIL

SRE principles

Cloud platforms (AWS/Azure)

Job description

An emerging AI infrastructure start-up in Greater London is seeking a Head of Service Delivery, Assurance and Support. This pivotal role involves defining the service strategy and ensuring excellence in operations for a rapidly growing customer base. The candidate will establish a world-class team, implement effective processes, and build a culture of operational excellence that balances technical sophistication with outstanding service. Ideal candidates should have extensive experience in service delivery and deep knowledge in AI/HPC infrastructure.