IT & Systems Administrator

Mesh-AI Limited; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading technology firm in Greater London is looking for a Policy Expert – IT & Systems Administrator to provide technical support and oversee IT systems administration. The role entails troubleshooting hardware/software, collaborating with departments to enhance IT efficiency, and working in a hybrid mode. The ideal candidate should possess strong skills in Windows Server, Microsoft Active Directory, and troubleshooting, along with excellent interpersonal abilities. This position offers competitive benefits including a pension match and a learning budget.

Benefits

Pension contributions matched up to 7%

Annual learning budget of £1,000

Enhanced maternity & paternity leave

Travel season ticket loan

Access to London O2 events

Qualifications

• Experience in a hands-on 2nd line IT support role.
• Proficiency in Windows Server, Active Directory, and Office 365.
• Ability to troubleshoot and maintain IT systems.

Responsibilities

• Provide technical support for hardware and software issues.
• Oversee installation and maintenance of IT systems.
• Collaborate with teams to enhance IT efficiency.

Skills

Windows Server 2022

Microsoft Active Directory

Office 365 administration

Troubleshooting

Networking experience

Cloud computing

Interpersonal skills

Job description

Policy Expert – IT & Systems Administrator

🚀Are you ready to transform the insurance industry?

Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.

Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆

Based primarily at our London office, you’ll be reporting to the Group Head of IT Infrastructure and working alongside your peers including those from other office locations. You’ll have a full understanding of the support needs of the other office locations to work together with the larger team, but your primary focus will be service of the London office.

Your day to day:

• Technical Support: Provide timely technical support to employees, addressing and troubleshooting any hardware, network, printer, telephony and software issues and escalating as required, to ensure the smooth operation of IT systems. Performing administration tasks for all IT users including setting up new starters, removing leavers, changing passwords, etc.
• Installation and Configuration: Oversee the installation, configuration, and maintenance of both hardware and software systems, ensuring they align with organizational objectives and meet performance standards.
• Collaboration: Collaborate with other departments to identify and address IT needs and requirements, continuously assessing opportunities for improvement and recommending upgrades to enhance overall efficiency.
• Technology Trends Monitoring: Stay up to date on the latest technology trends and develop.
• Working in a rota/on call capacity to ensure IT support coverage over the core business hours.

Who are you:

• Demonstratable experience in a hands‑on 2nd line IT support role.
• Windows Server 2022 and Windows 10/11 skills.
• Microsoft Active Directory (Azure and on‑prem), WSUS and Group Policies.
• Basic network experience Routers, Switches, VLANs, DHCP, DNS, DMZ, etc.
• Office 365 administration including OneDrive, SharePoint and Intune, including PowerShell knowledge.
• Experience in IT system administration and providing effective technical support, showcasing proficiency in maintaining and troubleshooting IT systems.
• Strong knowledge of IT infrastructure technologies, encompassing networking, servers, storage, and virtualization. This includes a deep understanding of the underlying components that make up a robust IT environment.
• Hands‑on experience with cloud computing platforms, indicating a familiarity with cloud‑based technologies and the ability to leverage them for organizational benefit.
• Excellent troubleshooting skills with the ability to analyse complex technical issues, demonstrating a problem‑solving mindset and the capacity to resolve issues in a timely and efficient manner.
• Excellent communication and interpersonal skills, essential for effective collaboration with team members, other departments, and external stakeholders. This includes the ability to convey technical information in a clear and understandable manner.
• Innovative: Seeks out ways over, around, or through barriers to success.
• Collaborative: Enjoys working one‑on‑one, in small groups, and in public speaking. Fluent, sharp‑witted, command of language. Keeps people informed.
• Supportive: Prioritizes relationships and open dialogue to better understand the challenges faced by customers. Positions business solutions in a compelling and effective way. Focuses on the customer, rather than the product being sold.
• Dynamic: Determines opportunities and threats through comprehensive analysis of current and future trends. Comprehends the big picture and enjoys being challenged.

In addition, it would be great if you had:

• Working knowledge of ITIL and/or ITSM tools.
\Knowledge of Cisco Networking.
• Experience of Apple macOS in a business setting.

📍 This role will be based in our London office in a 50/50 Hybrid mode.

💸 We match your pension contributions up to 7%

📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)

😁 Enhanced maternity & paternity

🚉 Travel season ticket loan

🎟️ Access to a wide selection of London O2 events and use of a Private Lounge

What We Stand for and Next Steps

We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment.

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

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