Resident Experience Host

Native Group; City of Edinburgh; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A community-focused company in Edinburgh seeks a Community Host to deliver exceptional customer service and create a welcoming environment. In this role, you'll be responsible for managing resident queries, maintaining a polished front of house, and fostering positive relationships with residents and team members. Ideal candidates will have a background in hospitality, possess strong communication skills, and thrive in a collaborative team culture. Join us to help shape vibrant communities where everyone feels at home.

Benefits

Company Pension Scheme (NEST)

Cycle to Work Scheme

24/7 Employee Assistance Programme

Westfield Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

20% discount on Native Places stays

Qualifications

• Proven experience in residential services, leasing, or hospitality.
• Exceptional customer service in a customer-facing role.
• Strong IT skills including MS Word, Excel, and Outlook.

Responsibilities

• Deliver a professional and welcoming experience as a Community Host.
• Handle resident queries and resolve issues promptly.
• Maintain a polished and welcoming front of house environment.

Skills

Customer service

Communication

Organizational skills

Proficiency in English

IT skills (MS Word, Excel, Outlook)

Job description

A community-focused company in Edinburgh seeks a Community Host to deliver exceptional customer service and create a welcoming environment. In this role, you'll be responsible for managing resident queries, maintaining a polished front of house, and fostering positive relationships with residents and team members. Ideal candidates will have a background in hospitality, possess strong communication skills, and thrive in a collaborative team culture. Join us to help shape vibrant communities where everyone feels at home.