Crisis and Recovery Worker

Creative Support Ltd; Liverpool; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A community health service provider in Liverpool is recruiting for Crisis and Recovery Workers to provide essential support to individuals facing mental health crises. You will work directly with service users to promote their independence and recovery while collaborating with other professionals for integrated care. The role offers flexible hours, including both full-time and part-time opportunities, along with a range of benefits including a probationary bonus and 28 days of annual leave.

Benefits

Probationary bonus

Pension contributions

28 days Annual Leave

Company paid enhanced DBS

Qualifications

• Experience in mental health care is essential.
• Strong interpersonal skills and the ability to de-escalate crises.
• Flexible working hours expected, including nights and weekends.

Responsibilities

• Provide emotional and practical support to individuals in crisis.
• Assist service users in gaining independence and confidence.
• Collaborate with other professionals for coordinated care.

Skills

Experience working with individuals with mental health needs

Ability to work in a person-centred manner

Flexibility to work on a rota basis

Tools

Clean driving licence

Job description

Closing Date: Saturday 21st February 2026

£12.85 per hour

Liverpool, Merseyside

Full-Time/Part-Time

Overview

We are proud to collaborate with Merseycare, local police force, crisis teams, and other agencies to offer a new night time crisis prevention service for individuals with mental health conditions in Liverpool City Centre for which we are now recruiting for Crisis and Recovery Workers.

Service Overview

Our service aims to provide a safe and secure environment for individuals at a crisis point in their mental health. Operating from 6pm every day of the year, our goal is to reduce hospitalizations, dependency on A&E departments and police resources. Utilizing a social model of support, our staff team will employ appropriate de-escalation and support techniques while promoting clients’ abilities to manage their coping strategies.

Key Responsibilities

• As a Crisis and Recovery Worker, you will provide practical and emotional support to service users in or facing a mental health crisis.
• You will identify and access opportunities for service users to gain independence and confidence.
• You will work with service users in a recovery-focused manner, aligned with their support and risk management plans.
• Collaboration with other professionals to deliver a consistent and coordinated service, maximizing outcomes for service users, is essential.

Candidate Requirements

• Experience working with individuals with mental health needs is required.
• A warm personality and the ability to work in a person-centred manner, even in high-stress situations, are crucial.
• A clean driving licence and access to a car is beneficial.
• Flexibility to work on a rota basis to meet service needs is also expected.

Full time and part time hours are available for this role, please see attached job description for further information.

Vacancy Reference

Vacancy Reference Number: 85419

Application Process

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

Organization and Equality

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Application Notes

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

How to Apply:

In order to apply, please read the job description and then complete the online application form using the links above.

You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to [e-mail] to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

If you require any advice on completing your application form, please call us on 0161 236 0829.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS