Assistant Manager

Halfords; Scarborough; On-site; GBP 36,000 - GBP 43,000; Full time

Job summary

A leading automotive service provider in Scarborough is seeking an Assistant Manager to support the Centre Manager in enhancing customer service while driving profitability. This role involves hands-on experience in a workshop environment alongside technicians. The ideal candidate has a strong technical background in vehicle maintenance and proven management capabilities. Attractive compensation and opportunities for progression are offered as part of a dynamic team focused on excellence in service.

Benefits

5.6 weeks' annual leave

Up to 50% off garage services

Discounts on products

Financial planning support

Health cash plan

Pension scheme

Career progression opportunities

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management.
• Experience in coaching, training, and developing colleagues.
• Strong technical/mechanical knowledge supported by qualifications.

Responsibilities

• Assist the Centre Manager in daily sales and customer service.
• Driving profitability with a focus on customer journey.
• Work alongside technicians in the workshop.

Skills

Customer satisfaction management

Coaching and training

Technical/mechanical knowledge

Workshop operations

Health & Safety compliance

Communication skills

Organizational skills

IT proficiency

Driving license

Education

Level 2 or Level 3 qualification in Light Vehicle Maintenance

Job description

Overview

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business. We offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with a firm focus on the customer journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this could be the perfect opportunity for you. Don’t delay—apply today!

• £36,000 per annum
• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week (this centre is closed on Sundays)
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

What We’re Looking For

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well-equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in-house systems
• Strong organisational and time management skills
• Full, valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.