Administrator

Strutt & Parker LLP; Newbury; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Apply online through BNP Paribas Careers.

An administrator for the residential sales team in our Newbury office, the candidate will be a team player with excellent organisational and communication skills, both verbal and written. They will demonstrate the ability to work under pressure, a willingness to learn and an excellent telephone manner.

The candidate will have previous experience of working in a fast paced environment and be able to provide a high level of service to clients. Self‑motivated with the ability to demonstrate reliability and flexibility is essential, as well as being comfortable and capable of working as part of a team. This is a full‑time role which involves supporting the sales team and includes day‑to‑day contact with our clients and potential buyers, and booking viewings.

Responsibilities

• Management of the KYC and anti‑money laundering processes as required by the Group, liaising with the internal on‑boarding and compliance teams where necessary.
• Preparation of property brochures.
• Management of the invoicing process for the team.
• Registration of new buyers.
• Keeping window cards/brochure displays/office systems up‑to‑date.
• Liaising with potential buyers and arranging viewings/managing diaries.
• Maintaining client files and the Residential client database.
• Assist with invoicing and debt collection ensuring that invoices are paid in a timely manner and debt is kept to a minimum.
• Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on‑boarding processes.
• Implement strategies for continuous improvement of business processes and increased efficiency.
• Any other ad‑hoc administrative duties as required by the team.

Person specification

Qualifications/Key Skills

• GCSE level education (or equivalent standard), which will include English and Mathematics qualifications.

Experience

• Ability to prioritise and co‑ordinate tasks efficiently ensuring all deadlines are met.
• Demonstrable experience of supporting a team of professional fee earners.
• Excellent IT skills (Word, Excel, MS Outlook) and experience of using KYC systems or similar.
• A strong communicator, both verbally and in writing with experience of customer service.
• Ability to establish and maintain effective working relationships with colleagues at all levels.
• Punctual and flexible in relation to working hours and duties.
• Prior experience of interpreting policies and procedures associated with AML regulations.
• Experience of undertaking client due diligence, including completing independent searches and sanction checks.
• Takes a proactive approach to administration, ensuring that where possible, efficiencies in processes are made.
• Maintains a positive attitude towards routine tasks.
• Accurate and exceptional attention to detail.
• Understands and appreciates the importance of using discretion when dealing with sensitive information.
• An interest in working real estate/estate agency environment.

Benefits

• Health & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 × basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

We celebrate diversity and support all our people to reach their potential, find fulfilment at work and use all their diverse ideas and skillsets to deliver for our clients now, and every day.

To find out how we are making improvements towards building a more diverse workforce and an inclusive culture, download our combined Gender & Ethnicity Pay Report.

• 86% of employees feel that the company is an inclusive place to work at and supports diversity (gender, age, ethnic origins, disability, sexual orientation and identity)
• 80% of employees feel they are treated with respect

Community

We know how important it is to many of our employees to be able to give back to their communities by supporting charities through volunteering and fundraising.

Every member of staff has one day each year to volunteer, either through one of our events or in their local community, for a cause they are passionate about. For those raising funds, you may be eligible for BNP Paribas’ matched funding which could see your charity fundraising pot topped up.

Employee Networks

Everybody at Strutt & Parker has access employee networks that are open to all, and we encourage all people to collaborate and connect with each other:

• MixCity – gender equality network
• Ability Network – raises awareness of disability related issues
• Early Careers Network – provides support to employees in the early stages of their careers, engaging them to feel more connected with the business as well as creating a sense of community
• Pride – creating a supportive working environment where colleagues, customers and clients from the LGBT+ community feel safe, respected and valued by all
• Multicultural – focuses on creating an inclusive environment by recognizing and celebrating the diverse cultures and traditions of our workforce
• Parents & Carers – helps create an effective support infrastructure to working families

We want to make a career at Strutt & Parker a fulfilling and enriching experience for people from all backgrounds.

We are committed breaking down barriers are driving positive change within our own organisation and our sector. We know that the only way to affect change is to act and we promise to take action.

We take discrimination very seriously as an organisation. If you want to raise any concerns of discrimination or issues, please email [e-mail].