Clinical Support Worker

University Hospital Coventry & Warwickshire; Plymouth; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare provider in Plymouth seeks a dedicated individual to assist in the Medical Equipment Library service. This full-time position involves ensuring equipment is well-organized, assisting with equipment loans, and maintaining safety standards. Candidates should have NVQ Level 2 or equivalent experience in a customer service or clinical environment. This role requires teamwork, flexibility, and the ability to handle equipment safely. A permanent contract is offered with a salary of £24,465 per annum.

Qualifications

• Demonstrable experience of working in a customer service environment.
• Demonstrable experience in the use of computerised works systems, including e-learning, email, and/or other similar software products.
• Demonstrable experience working in clinical or other direct customer-facing environment.

Responsibilities

• Assist in the provision of the Medical Equipment Library service.
• Ensure Medical Equipment Library facilities are kept well-ordered.
• Deliver and collect equipment to and from ward areas.
• Report any health and safety issues to the Team Leader.

Skills

Customer service experience

Experience with computerized systems

Teamwork

Handling medium to heavy loads

Education

NVQ Level 2 or equivalent

Job description

Job Summary

To assist in the provision of the Medical Equipment Library service, under supervision of the Team Leader and Higher Clinical Support Worker inclusive of weekend working.

To work towards achieving recorded competencies and Btec Diploma, Level 2 Healthcare Science – leading to progression to Band 3 Higher Clinical Support Worker.

Supports all Clinical Engineering Departmental objectives and medical device service requirements through active locating and collection of devices for PPM.

Main duties of the job

• Based in the Medical Equipment Library.
• Ensures Medical Equipment Library facilities are kept clear and well‑ordered and equipment storage areas are kept in a tidy condition.
• Delivers equipment to ward areas to fulfil loan requests.
• Assists hospital staff visiting the Medical Equipment Library to borrow equipment.
• Keeps records of equipment loans.
• Collects equipment from ward areas at end of loan period.
• Commission onto the asset register and Electrical Safety Tests Medical Devices as trained and deemed competent to do so.
• Cleans returned equipment, reporting excessive or high‑risk contamination to the Team Leader within Medical Equipment Library and Clinical Engineering depending on need.
• Checks condition of equipment, reporting any damage to the Team Leader.
• Completes records of tests within Asset Register.
• Performs stock takes of Medical Equipment Library stock – ensuring Asset register is up to date and accurate.
• Ensures adequate stock of materials to enable Medical Equipment Library to function correctly.

Additional responsibilities

• Operates a working pattern that encompasses weekend working as dictated by the Team Lead and Medical Device Safety Officer.
• Locates, collects and processes Medical Devices required for Planned Preventative Maintenance (PPM) in readiness for Clinical Engineering completion.
• Works towards achieving recorded competencies and potential for Btec Level 2 Diploma in Healthcare Science – subject to levy funding conditions.

About Us

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job Details

• Date posted: 30 December 2025
• Band: 2
• Salary: £24,465 a year Per Annum
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 216-DH-C7507954-A
• Job locations: Derriford Hospital, Level 4, Plymouth, PL6 8DH

Job responsibilities

• Reads and follows written procedures for the issue and return of medical equipment within the Medical Equipment Library.
• Tests medical equipment to written procedures.
• Works safely when performing manual handling tasks.
• Is mindful of manual handling issues when storing equipment for loan.
• Works in a safe manner, reporting any Health and Safety issues outside of their control to the Team Leader or Head of Clinical Engineering.

Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Person Specification

Essential Knowledge & Experience

• Demonstrable experience of working in a customer service environment.
• Demonstrable experience in the use of computerised works systems, including e-learning, email and/or other similar software products.

Desirable Knowledge & Experience

• Demonstrable experience of working to ISO 9000 Quality System.

Essential Qualifications

• NVQ Level 2 or equivalent demonstrable experience.
• Demonstrable experience working in clinical or other direct customer facing environment with proven evidence of skills training considered.

Desirable Qualifications

• Computer literate (ECDL or equivalent).

Essential Aptitude & Abilities

• Ability to work in a team.
• Ability to work in a flexible manner.
• Ability to manoeuvre medium to heavy loads, which could be in excess of 25kg, in varying locations.

Desirable Aptitude & Abilities

• Interest in technology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer Details

Employer name: University Hospitals Plymouth NHS Trust

Address: Derriford Hospital, Level 4, Plymouth, PL6 8DH

Website: https://www.plymouthhospitals.nhs.uk/