Shift Lead - Elevate Service & Team Leadership

Prezzo Ltd; Trowbridge, Bristol, Bridgwater, Cheltenham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A prominent Italian restaurant chain in Trowbridge is seeking a Duty Manager to lead the team and ensure exceptional service. Responsibilities include acting as a keyholder, supporting smooth operations, and fostering a positive work environment. Candidates should have experience in hospitality, strong leadership skills, and a passion for food. The position offers competitive pay, flexible shifts, free meals on shift, discounts, and a supportive workplace culture.

Benefits

Free meals on shift

50% staff discount

Birthday day off

Wellbeing support

Exclusive hospitality rewards

Qualifications

• Experience in a hospitality team role e.g. server, bartender, supervisor.
• Confidence to lead a team during busy service.
• Basic understanding of compliance, cashing up, and health & safety.

Responsibilities

• Act as keyholder and take responsibility for opening/closing the restaurant.
• Lead service during shifts when GM/Assistant Manager is absent.
• Support smooth handover between shifts and maintain communication.

Skills

Leadership

Communication

Teamwork

Hospitality knowledge

Cash handling

Flexibility

Job description

A prominent Italian restaurant chain in Trowbridge is seeking a Duty Manager to lead the team and ensure exceptional service. Responsibilities include acting as a keyholder, supporting smooth operations, and fostering a positive work environment. Candidates should have experience in hospitality, strong leadership skills, and a passion for food. The position offers competitive pay, flexible shifts, free meals on shift, discounts, and a supportive workplace culture.