Client Care Assistant

Medivet Group; Enfield; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A veterinary practice in Enfield is seeking a Client Care Assistant to be the first point of contact for clients, delivering exceptional care. Responsibilities include managing reception duties, triaging appointments, and supporting the team. Candidates should have excellent client-facing skills and experience with appointment systems. The role offers a full-time schedule, 5 weeks of annual leave, and additional benefits, making it a great opportunity for those looking to make a difference in animal care.

Benefits

Health Cash Plan from day one

24/7 counseling and wellbeing support

Life Assurance 3 x salary

5 weeks annual leave plus Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and services

Qualifications

• Skilled at providing exceptional client facing care.
• Experience using online appointment booking systems is a plus.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival.
• Triage emergency appointments and manage the practice diary.
• Answer client phone calls and process prescription orders.

Skills

Exceptional client facing care

Reception skills

Good numeracy skills

Team player

Ability to prioritize

Calm under pressure

Flexibility

Willingness to learn

Job description

Client Care Assistant page is loaded## Client Care Assistantlocations: Enfield, Greater Londontime type: Full timeposted on: Posted Todayjob requisition id: JR003166As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This role is 40 hours a week, Monday to Friday with a mix of early, middle and late shifts. 1 in 5 weekends with TOIL Average 2 bank holidays a year with TOIL### **Your career means more than a rota and a job title, that’s why we offer:****Health and wellbeing*** Health Cash Plan from day one* 24/7 counselling and wellbeing support* Life Assurance 3 x salary**Annual leave*** 5 weeks’ annual leave plus Bank Holidays, rising with length of service* Extra ‘Day for You’, a paid day off just for you**Additional support*** Cycle to Work* Season Ticket loans* Discounts on Medivet products and services### **About you**You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.### **What you’ll be doing**Typically, in this role, you’ll:* Carry out reception duties, greeting clients on arrival, and updating records* Triage the impact of emergency appointments, contacting clients and rearranging as needed* Manage the practice diary to ensure appointment availability is optimised to team skillset* Answer client phone calls and manage messages* Ensure appointment slots are available for clients to book online* Process any repeat prescription order requests* Work collaboratively within a supportive teamlocations: Enfield, Greater Londontime type: Full timeposted on: Posted Today### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.