Driver Team Manager

Alliance Healthcare UK; Coatbridge; On-site; GBP 45,000 - GBP 65,000; Full time

Job summary

A leading pharmaceutical solutions company in Coatbridge, Scotland is seeking a talented manager to oversee drivers' performance and ensure compliance with procedures. This role requires at least five years of experience managing teams and strong communication skills. You will provide training, monitor performance and ensure all deliveries comply with health and safety standards. The position involves shift rotations and on-call responsibilities, promising a dynamic work environment.

Qualifications

• At least five (5) years of experience managing first line managers as direct reports.
• Willingness to work on-site.
• Ability to work across a number of shifts on a rotating basis.

Responsibilities

• Monitor and manage drivers’ performance in compliance with procedures.
• Provide effective leadership and motivation through regular team briefings.
• Investigation of customer service issues and provision of prompt feedback.
• Ensure compliance with health and safety requirements.

Skills

Coaching skills

Communication skills

Customer Focus

Information Monitoring

Managing Conflict

Stress Tolerance

Technical/Professional Knowledge

Work Standards

Job description

* Ensure that reported vehicle defects are rectified promptly* Monitor and manage drivers’ performance, ensuring compliance to procedures as detailed in the drivers duties booklet* Ensure that vehicle security disciplines are maintained* Enforce driver compliance with the strict controls around van condition and preventative maintenance* Ensure vehicle and driver presentation conforms to company requirement to promote the brand* Monitor that drivers adhere to the route delivery sequences and record actual start and finish times for each route.* Report vehicle defects and maintenance requirements to ensure roadworthiness and promote driver safety* Ensure delivery bins and returns are collected from customer premises and promptly returned to the Service Centre according to company guidelines* Maintain a driver training program to increase drivers’ skills, competencies and route knowledge to achieve maximum flexibility for sickness and holiday cover and promote the brand.* The management and relevant communication of driver delivery failures to minimise the disruption to customer service.* Prompt and effective reaction to breakdowns and accidents.* Compliance to DTP contractual requirements through the achievement of specific KPIs* Ensure all customer deliveries are effected in the prescribed manner* Investigate customer services issues and provide prompt feedback* Ensure the department meet all H&S requirements and Direct Reports are aware of their responsibilities.* Ensure compliance to GDP procedures* Provide effective leadership and motivation through regular team briefings/debriefings* Take appropriate steps to maintain IIP accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines* Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership* Provide coaching and guidance to colleagues in areas of responsibility* Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement* Make recommendations for the improvement of processes and procedures* Implementation of corporate processes and procedures in a consistent manner in line with company requirements* Make recommendations for improvements in area of responsibility* At least five (5) years of experience of managing first line managers as direct reports* Willingness to work on-site* Coaching skills– Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem* Communication skills– Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message* Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships* Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within ii* Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people* Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation* Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise* Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks* There will be a requirement to work across a number a shifts on a rotating basis as advised by the SC Manager* All management roles within the Service Centre will need to be “on call” for emergency orders* All management roles within the Service Centre will need to participate a weekend working rotation* There will be a need to travel to link points etcCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers