Public Area Cleaning Shift Manager

Butlins Skyline LTD; Skegness; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading entertainment resort in Skegness is seeking a Public Area Cleaning Shift Manager to ensure the effective delivery of cleaning operations across the resort. This role involves managing a team, conducting quality control checks, and upholding high cleaning standards to enhance guest satisfaction. The ideal candidate will have experience in team management and a strong focus on operational excellence. Working hours are 40 per week with late shifts.

Qualifications

• Experience in managing cleaning operations and team leadership.
• Ability to conduct quality control checks and lead feedback conversations.
• Strong communication skills to engage and motivate team members.

Responsibilities

• Oversee cleaning operations during shifts and maintain CAFF standards.
• Conduct online quality control checks and analyze NPS scores.
• Manage onboarding and training of new team members.

Skills

Quality control

Team management

Operational planning

Conflict resolution

Job description

Public Area Cleaning Shift Manager

Department: Accommodation & Cleaning

Employment Type: Permanent - Full Time

Location: Skegness

Reporting To: Gabor Auerbach

Description

About the role

The Venue Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort.

Reporting to the Venue Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team is in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.

Leading and monitoring team members who clean our entertainment venues after shows, all toilet facilities across the resorts, moving and resetting venue furniture and working at heights for high-level cleaning using industrial cleaning equipment for all indoor and outdoor requirements.

You will support and coach the team to ensure they deliver a great experience and are also driving key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.

About You

We’re looking for someone who can ensure the delivery of our cleaning standards while driving improvements in both Guest and Employee NPS. You’ll be responsible for conducting quality control checks and leading feedback conversations. Additionally, you’ll manage effectively to execute the Right People, Right Place, Right Time (RPRPRT) strategy.

This permanent role covers 40 hours per week, 5 days over 7 including weekends with a late shift pattern of 5.30pm - 2am.

Skills, Knowledge & Expertise

You will oversee a successful cleaning operation during your shift, ensuring strict adherence to our CAFF standards. You will stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints.

Your responsibilities include conducting online quality control checks, analysing reports, and leading feedback discussions. You will also ensure that your team receives the necessary training and support.

You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes.

Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role.