Senior Policy Manager & Retail Flexibility and Consumer Experience

Ofgem ECO Reporting Working Group; Glasgow; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A national energy regulator in the UK is seeking multiple Senior Policy Managers to work on policies that support consumer-led flexibility in the energy market. The role involves significant responsibilities in shaping policy frameworks, driving innovation, and analyzing market dynamics to ensure fair consumer participation. The opportunity offers a competitive salary along with a robust benefits package, including a Civil Service pension, flexible working, and comprehensive training. Join us in our mission towards a Net Zero energy system by 2050.

Benefits

30 days annual leave after 2 years

Civil Service pension scheme

Flexible working hours

Training and development opportunities

Qualifications

• Knowledge of retail market dynamics is essential.
• Must have policy development skills and strategic thinking capabilities.
• Proven ability to communicate complex topics effectively.

Responsibilities

• Shape policy environment for the energy market.
• Drive innovation and investment in products and services.
• Ensure consumer participation in the energy market.

Skills

Knowledge or experience of consumer‑led flexibility

Excellent policy development skills

Strong written and verbal communication skills

Good time management and prioritisation skills

Job description

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. We work in a hybrid way, with colleagues spending around 20% of their time in the office, equating to one day per week.

Job summary

Britain’s energy system is at a crossroads, and what happens next will affect every energy consumer in the country. Ofgem is now recruiting multiple Senior Policy Managers to help enable consumer‑led flexibility and support the transition to an energy system that works for everyone.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

We’re offering permanent opportunities within the Retail Flexibility and Consumer Experience portfolio, working at the centre of our work to deliver the ambitions set out in the Clean Flexibility Roadmap. This is a chance to contribute to nationally significant policies at a time when flexibility, innovation and consumer participation are central to delivering Clean Power 2030.

Senior Policy Managers will work across a diverse and fast‑moving portfolio, taking ownership of key workstreams, helping shape a policy environment that enables innovation and investment in new products and services, and ensuring consumers are able to participate confidently and benefit fairly from a changing market.

Operating in a highly collaborative, multi‑disciplinary environment, you’ll bring clarity to complexity, champion flexibility and contribute to robust analysis and clear policy direction.

Qualifications

• Knowledge or experience of consumer‑led flexibility and/or retail market dynamics. (LEAD)
• Excellent policy development skills, adept at strategic thinking and making connections across policy issues to identify interactions and trade‑offs and develop robust direction and solutions. (LEAD)
• Highly effective at taking initiative to raise the profile of issues and drive forward new areas of policy work.
• Strong written and verbal communication skills, including the ability to communicate complex topics in a compelling and concise way.
• Good time management and prioritisation skills with a strong track record of delivery against challenging deadlines.

Behaviours

• Seeing the Big Picture
• Making Effective Decisions
• Working Together
• Communicating and Influencing

Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes 30 days annual leave after 2 years; excellent training and development opportunities; the opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family‑friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Artificial intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.