Store Manager – Birmingham Pertemps London

Zip Hustle; Birmingham; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A reputable self storage company in Birmingham is seeking a Store Manager. This role involves maximizing growth and profitability, managing and supporting the store team, and ensuring excellent customer service. Candidates should have experience in customer service or sales, preferably in self storage, retail, or hospitality. Responsibilities include team management, recruitment, and adherence to Health & Safety standards. Join a friendly team and enjoy a stable career with various benefits, including a pension and bonus schemes.

Benefits

Excellent career development

Training and progression investment

Parking available on site

Bi-Annual bonus scheme

Long Service recognition

Qualifications

• Experience in customer service or sales.
• Proven ability to lead and motivate a team.
• Background in self storage, retail or hospitality is preferred.

Responsibilities

• Manage a small team and carry out personal development meetings.
• Assist with recruitment and training of staff.
• Ensure compliance with Health & Safety procedures.
• Monitor and improve customer service standards.

Skills

Customer service experience

Sales experience

Team leadership

Motivational skills

Job description

We have a rare opportunity as a Store Manager for a reputable self storage company. You will be responsible for maximising growth and profitability with the store team, marketing and selling storage space whilst ensuring a safe working environment.

This is an exciting opportunity to work as a Store Manager for a reputable company with;

Benefits

• An excellent career in a stable, growing business
• Investment in your training and progression
• Exclusive membership perks
• Permanent role
• No overtime, Standard holidays, Pension etc
• Bi-Annual bonus scheme
• Long Service recognition
• Parking available on site

Store Manager Duties

• Manage a small team and carry out personal development meetings
• Motivate, coach and support the team to enable them to achieve their best
• Assist with the recruitment, training and continual development of new and existing employees and ensure fair staff rotas
• Respond effectively to the diverse needs of each customer
• Manage and accurately record all enquiries to provide excellent customer service
• Identify opportunities for increasing storage occupancy and revenue
• Ensure a Marketing Plan is in place to achieve the store financial targets
• Design and carry out marketing and sales activity plans
• Monitor and improve conversion rates and mystery shop scores
• Ensure compliance with company operational and financial procedures
• Ensure all Health & Safety procedures are adhered to and up to date
• Identify any store repair & maintenance issues, report and follow up
• Ensure the store presents itself to a high standard of cleanliness

This is a fantastic opportunity to join a friendly team as an Store Manager to develop and enjoy your career! If you have worked in customer service or sales such as within self storage, retail or hospitality as well as experience as a duty manager, cover manager, team leader, operations manager or supervisor we would love to hear from you!