Delivery Support Officer

CQC report on Now Healthcare Group; Greater London; Hybrid; GBP 30,000 - GBP 37,000; Full time

Job summary

A health regulatory body is seeking a Delivery Support Officer to help improve how it regulates health and care services in England. In this full-time role, you will support project reporting, maintain documentation, and coordinate digital activities to foster smoother project delivery. Applicants should demonstrate experience in supporting projects and using digital tools, while working effectively with diverse stakeholders. The position offers competitive pay, benefits, and home-based options.

Benefits

Annual leave starting at 27 days

Training and development opportunities

Wellbeing initiatives

NHS pension scheme

Discount schemes

Qualifications

• Experience supporting projects or programmes.
• Ability to use digital tools confidently.
• Experience working with a range of stakeholders.

Responsibilities

• Support project reporting by collecting and organising data.
• Maintain project documentation and keep it up to date.
• Coordinate digital delivery activities including meetings and preparations.

Skills

Supporting projects or programmes

Using digital tools

Building positive working relationships

Tools

Word

Excel

PowerPoint

Job description

Overview

Grade D: £30,373 (National) or £36,229 (London – for London officebased or homebased workers within the boundary of the M25). There is also an additional homeworking allowance of £600 per annum for those working from home.

Contracted Hours: Full time 37 hours per week. We may also consider compressed hours.

Contract Type: Permanent

Location: Home based

Closing Date: Sunday 22 February 2026 at 11.59pm

The role

Make a difference. Every role at CQC contributes to our mission. As a Delivery Support Officer, you’ll help drive change that shapes how we regulate health and care services across England. You’ll be part of a team working on real improvements that help CQC deliver safer, better and more consistent regulation. Your work will support projects that change how we use data, technology and new ways of working to improve outcomes for people.

Here are just some examples of the impact you could have:

• As a Delivery Support Officer in the Digital team you might get the chance to support a project that improves how CQC tracks progress, risks and issues across major transformation programmes.
• As a Delivery Support Officer in Digital team, you could help co-ordinate and deliver key governance meetings that shape how projects move forward and how important decisions are made.

The role responsibilities

You’ll work closely with others to deliver shared outcomes. In this role, you’ll:

• Support project reporting: collect and organise data on progress, plans, resources and risks to help teams and leaders make informed decisions.
• Maintain project documentation: keep key documents accurate and up to date, ensuring changes are tracked and controlled.
• Coordinate digital delivery activity: organise meetings, track actions, prepare agendas and minutes, and help teams use tools and processes that support smooth project delivery.

Show us

We will be looking for the following skills, knowledge and experience in your application:

• Experience supporting projects or programmes: for example, helping with reporting, planning, organising tasks, or tracking risks and issues.
• Ability to use digital tools confidently: such as Word, Excel, PowerPoint, and (ideally) issue tracking or project management systems.
• Experience working with a range of stakeholders: building positive working relationships and sharing information clearly in fast moving environments.

To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

Next steps

If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. You can read the full details of the role in the Job Description.

If you’d like an informal chat about the role contact – Millie Mann; Senior Delivery Manager; [e-mail]. For general enquiries, please email [e-mail].

The Benefits

We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more.

Please see our benefits page for the full list.

Equity for all

We know job descriptions can feel intimidating. If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. If you’d like to chat, please contact [e-mail].

We promote a workplace where fairness, respect and inclusion are a priority. See our ED&I page for more about this. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any age, sex, gender identity or expression, sexual orientation, religion or belief, ethnicity, disability.

Values and vision

We are guided by our core values, which shape our work and our culture. Excellence – being a high-performing organisation. Caring – treating everyone with dignity and respect. Integrity – doing the right thing. Teamwork – learning from each other to be the best we can. We are a disability confident employer and a carer confident employer.

A Note on AI

AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do not copy and paste AI generated answers. These will not help you stand out; we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.