Office Administrator

PT group; Birmingham; On-site; GBP 20,000 - GBP 28,000; Full time

Job summary

A legal services provider is seeking a full-time Office Administrator in Birmingham for a 12-month FTC to cover maternity leave. The role includes client interaction, diary management, and administrative support. Key skills involve excellent communication, organizational ability, and experience with Microsoft Office. The company offers benefits such as 28 days annual leave, a bonus scheme, and other perks. This is an opportunity in a supportive environment that values professional growth.

Benefits

28 days annual leave

Bonus scheme

Life Assurance

Healthcare cash-plan

1/3 gym membership contribution

Cycle to Work scheme

Flu vaccinations

Qualifications

• Former experience in a client/customer facing environment is beneficial.
• Excellent telephone manner and communication skills required.
• Ability to manage changing priorities effectively.

Responsibilities

• Meeting and greeting clients and staff members.
• Assisting with diary management and administrative duties.
• Handling communication via calls and emails promptly.

Skills

Client/customer facing experience

Organizational skills

Excellent communication skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

About The Role

We are recruiting for a full time Office Administrator to join our Birmingham operations team, on a 12 month FTC basis for a maternity leave cover. Our operations team are a critical link between us and our clients, a lifeline for our employees and even a reassuring first impression for our visitors.

We are looking for an outgoing individual who takes pride in the quality of their general secretarial work to fulfil this incredibly diverse position. Responsibilities of a Office Administrator include, but are not limited to:

• Meeting and greeting clients and staff members.
• Assisting with diary management.
• Running the reception desk
• Taking calls, emails and dealing with them in a timely and efficient manner.
• Assisting with room preparation and ordering lunches/arranging refreshments when required.
• Assisting with administrative duties as required including sending faxes and scanning documents
• Filing and photocopying at regular intervals
• Distribute post and action workflow requirements
• Provide telephone support and deal with client queries in the solicitor’s absence
• Opening new instructions accurately and within service standards
• Telephoning agents and third parties
• Ordering office supplies (stationery, food, and drink) in accordance with HCR policies and any other duties/responsibilities that arise commensurate with the nature of the role.
• Management and maintenance of photocopiers

About You

Whilst previous experience as an Administrator would be beneficial, it is not essential. We are looking for someone who:

• Has former experience in a client/customer facing environment.
• An ability to build rapport with clients quickly and professionally.
• Is organised and able to manage changing priorities.
• Has an approachable nature as both clients and employees will look to you for support.
• Proactive and can-do approach.
• Excellent telephone manner and communication skills
• Strong Microsoft Excel, Word, and Outlook experience
• Ability to work well as part of a team and independently when required

You will often be acting as the face of the business, so it is important the successful candidate reflects and emulates our values as a firm.

We are looking for someone to start in mid March with us and to work full time, between 9.00-17.00, Monday to Friday.

About Us

Benefits of working with us include:

• 28 days annual leave (plus public holidays)
• Bonus scheme
• Life Assurance
• Scottish Widows Pension Scheme
• Healthcare cash-plan
• 1/3 gym membership contribution
• Electric vehicle scheme
• Happy People/Perks at Work benefits portal
• Cycle to Work scheme
• Flu vaccinations

Is HCR the smart move for you?

HCR suits people who love a challenge and want to work in an environment where careers thrive on the back of hard work and personal merit. Our people enjoy feeling part of something bigger than themselves, and whilst our clients drive our development, it is our people who bring their energy, enthusiasm, and entrepreneurial mindsets together to solve problems and help our clients succeed.

Why HCR people love their jobs

Our people tell us they enjoy working on good quality, interesting matters from a wide variety of our clients, because they get the experience they want to develop their careers. We will give you responsibility early, the mandate to make things happen and we’ll back your good ideas. Our “Passion for People” lives and breathes every day throughout the firm as our peoples’ energy and sense of fun create a warm environment in which to thrive.

What career progression will HCR offer you?

HCR’s growth constantly creates opportunities for people who want to go places and make a difference, your career plan can become part of our growth plan. At HCR you can expect to work with friendly, energetic, ambitious people, who love getting stuck into a client problem, and enjoy celebrating a good outcome. Our people value the sense of community provided by the individual personality of each office and the collegiate approach across all our service and sector teams.

What does HCR believe, achieve and stand for?

As a Times Best Law firm, among the UK Top 60, we provide the full range of services that you would expect to organisations, business leaders and individuals. However, in our mission to give everyone the opportunity to experience a different kind of legal service we take an entrepreneurial approach. We’re flexible and responsive to the needs of our clients, delivering the best outcomes for them. We have more than 800 lawyers and support staff, including more than 150 partners, and have been awarded the Law Society’s Lexcel quality mark in recognition of our compliance and client care standards.

With ten offices in England and Wales our well-established presence stretches from west to east, ensuring clients can access a full-service legal offering no matter where they’re located. We’ve expanded significantly in Birmingham, Cardiff and the Thames Valley, and our merger with Hewitsons resulted in a full service regional hub being established in the heart of the Waterside innovation area centre of Northampton. Our London and Cambridge continue to grow apace.

With solid connections in the communities we work in, and a track record of delivering legal advice to businesses and individuals throughout the areas we base ourselves in, our clients continue to value our approach to providing legal advice, in the way they need, when they need it.

As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and which works together to achieve the best outcome for our clients. We are privileged to be an armed forces-friendly organisation.