Engagement Associate - Strategic Accounts

Methodfi; Greater London; On-site; GBP 40,000 - GBP 55,000; Full time

Job summary

A leading legal tech firm in Greater London is seeking a Client Success Manager to support major clients with high-level service. This role requires 1-2 years of experience in a legal setting, strong organizational abilities, and proficiency in data analysis. The successful candidate will manage communications, analyze trends, and create high-quality client materials. The position demands adaptability and a collaborative spirit, working closely with senior team members on-site five days a week.

Qualifications

• 1-2 years of professional experience from a law firm or legal environment.
• Highly organized and able to manage client timelines effectively.
• Ability to analyze complex data and create high-standard presentations.
• Comfortable with new systems and tools used within the team.

Responsibilities

• Monitor usage trends and customer health signals proactively.
• Channel client feedback to internal teams and keep clients informed.
• Create materials for clients such as presentations and training.
• Manage calendars for internal and external stakeholders.

Skills

Organizational skills

Client relationship management

Data analysis

Communication skills

Flexibility and adaptability

Tools

Legora

Planhat

Pitch

Job description

About Us

Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.

Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.

Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.

When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.

We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?

The Role

This role will support the Strategic Accounts Account Director and Engagement Manager to ensure that a number of our major and high-value clients are receiving consistently high client service and they are constantly finding value in Legora. We are looking for someone that enjoys understanding a smaller group of clients in a lot of depth and who is driven by ensuring the partnership thrives.

What You Will Be Doing

• Be primarily responsible for monitoring usage trends and customer health signals, raising risks and opportunities proactively to the Engagement Manager.

• Ensure client feedback is channelled internally to the correct internal stakeholders (Customer Enablement, Product, Marketing) and the client is kept informed of progress via the Engagement Manager.

• Keep abreast of client feature requests and how these are progressing on the Legora development roadmap whilst ensuring proactive management of client communications.

• Be very proficient in creating materials for clients such as presentations (eg Quarterly Business Reviews), communications and training material to a very high standard.

• Analyse complex law firm data and translate it into meaningful updates within presentations.

• Be responsible for a number of organisational tasks including managing calendars for internal and external stakeholders to ensure the Strategic Accounts team is highly organised.

Who You Are

• We’re looking for someone with: 1–2 years of professional experience from a law firm or legal environment (e.g., project management, change management, paralegal, operations).

• You’ll be excited to work with some of the largest and well-known law firms and are driven by the importance of the client relationship to Legora.

• You are highly organised and feel comfortable upwardly managing colleagues to ensure client timelines are met and the client relationship is constantly at the forefront.

• You’re a team player and you enjoy working closely with senior members of the team that are managing the client relationship directly.

• You are comfortable with new systems and able to quickly and effectively learn how to use them to ensure appropriate use on all client deliverables and internally within the Strategic Accounts team. We are always looking for ways to become more efficient as a team and welcome new ideas.

• You must be flexible and adaptable in approach and meet new challenges and tasks with enthusiasm. We’re looking for someone that can roll up their sleeves and add value quickly.

• You are comfortable and enthusiastic about being on client site whilst demonstrating Legora values at all times.

• High attention to detail and strong organisation skills. The ability to manage multiple priorities and follow through reliably.

• A growth mindset, excited to learn, iterate, and improve.

• Someone who enjoys being in the office 5 days a week. Collaborative work is core to how we operate.

• Advantageous - system skills: Legora, HEX, Planhat, Pitch.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.