Engagement Manager

Methodfi; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading legal tech firm is seeking a Customer Success Manager to strengthen client relationships and drive product usage across major accounts. You will act as a strategic advisor, collaborating with clients to uncover their goals and maximizing their value from the platform. The ideal candidate has 3-5 years of experience in Customer Success, excellent communication skills, and a passion for technology in the legal field. This role promotes a collaborative culture and requires onsite work five days a week.

Qualifications

• 3-5 years of experience in Customer Success or Account Management.
• Track record in driving customer retention within the Enterprise space.
• Excellent written and verbal communication skills.

Responsibilities

• Act as a strategic advisor for key clients, understanding goals and use cases.
• Monitor customer health metrics and develop strategies for retention.
• Collaborate with cross-functional teams to translate feedback into insights.

Skills

Customer Success

Account Management

Communication skills

Data-driven mindset

Tools

Legora

Planhat

HEX

Pitch

Job description

About Us

Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.

Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.

Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.

When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.

We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?

The Role

This role will report into the Strategic Accounts Account Director to ensure that a number of our major and high-value clients are receiving consistently high client service and they are constantly finding value in Legora.

We are looking for someone that enjoys understanding a smaller group of clients in a lot of depth and who is driven by ensuring the partnership thrives. This role will also be supported by a dedicated Strategic Accounts Engagement Associate.

What You Will Be Doing

• Act as a key point of contact and strategic advisor: understanding client goals, uncovering new use cases, and helping our key clients realize maximum value whilst linking it with ROI.
• Be available and on hand to end users to quickly and efficiently discuss use of Legora and potential new use cases. This will involve time on client site independently - we are looking for someone that enjoys spending time and embedding with our clients.
• Assist the Account Director to pinpoint expansion opportunities and jointly spearhead the adoption initiatives necessary to realize them.
• Work closely with the Engagement Associate to monitor customer health metrics. Take initiative by providing the Account Director with plans to combat any drop in usage or maintain momentum from increased Legora use. Monitor customer health metrics in collaboration with the Engagement Associate. Proactively develop and present the Account Director with strategies to address any decline in Legora usage or to sustain momentum from increased adoption.
• Closely collaborate with Customer Enablement, Product, Engineering, Marketing to translate client feedback into actionable insights. Being a Legora team player is key!
• Help build and refine our Engagement Strategic Accounts playbook - we’re building this machine together. We are just getting started on this and your input will not only be appreciated but expected.

What You Bring

• 3-5 years of Customer Success, Account Management, or related experience in a high-growth B2B SaaS environment or within the Legal Tech space. Some degree of legal experience is preferred given the nature of the clients.
• A track record of driving customer retention and satisfaction within the Enterprise space.
• Highly organised. These clients are large and complex which means competing priorities and requests to keep track of!

• Excellent communication skills; written, verbal, and interpersonal. You can manage high‑level conversations with legal professionals and roll up your sleeves with hands‑on teams.
• High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act.
• A love of fast‑paced, early‑stage environments where you help build the playbook, not just follow it.
• Comfortable with metrics - driven by data, customer health, and outcomes over process.
• Someone who enjoys being in the office 5 days a week. Collaborative work is core to how we operate and onsite client time is required (in the UK and abroad).
• Advantageous - system skills: Legora, HEX, Planhat, Pitch

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.