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Production Systems Ops Analyst - Incident & Reliability

Intercontinental Exchange

Greater London

On-site

GBP 40,000 - GBP 60,000

Full time

Today
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Job summary

A leading financial services company in Greater London is seeking an Operations Support Analyst to provide crucial support for daily operations across multiple trading exchanges. The role involves troubleshooting issues, communicating with internal teams, and ensuring high customer satisfaction. Ideal candidates will have experience in systems support, strong communication skills, and knowledge of financial markets. This position offers a unique opportunity to work with cutting-edge technology in a high-stakes environment.

Qualifications

  • Systems/Application support experience or degree required.
  • Ability to manage urgent production issues effectively.
  • Experience in financial markets and trading technology is a plus.

Responsibilities

  • Troubleshoot daily issues for engineering and IT support.
  • Collaborate with internal partners on system maintenance.
  • Document troubleshooting and escalation procedures.

Skills

Excellent communication skills
Analytical problem-solving skills
Team Player
Organizational skills

Education

Associates/Bachelor’s degree

Tools

Microsoft Office Suite
Linux
Windows
Job description
A leading financial services company in Greater London is seeking an Operations Support Analyst to provide crucial support for daily operations across multiple trading exchanges. The role involves troubleshooting issues, communicating with internal teams, and ensuring high customer satisfaction. Ideal candidates will have experience in systems support, strong communication skills, and knowledge of financial markets. This position offers a unique opportunity to work with cutting-edge technology in a high-stakes environment.
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