School Support Officer

Educators Wales; Newport; On-site; GBP 31,000 - GBP 35,000; Full time

Job summary

A local education organization in Newport is seeking a School Support Officer to join their administrative team. You will work closely with senior staff, managing high-level administration and supporting student wellbeing. The ideal candidate should possess excellent communication skills, strong organizational abilities, and a commitment to safeguarding. This role requires teamwork and the ability to meet deadlines while maintaining a positive attitude.

Qualifications

• Excellent communication and numeracy skills are essential.
• Must be highly organized with strong time management abilities.
• Ability to meet deadlines and work well with a team.

Responsibilities

• Work closely with the Deputy Headteacher and wellbeing team.
• Handle high level administration tasks.
• Support students with learning and wellbeing.

Skills

Excellent written and oral communication skills

Well organised

Excellent time management skills

Good word-processing and IT ability

Adaptable and able to work with minimum supervision

Commitment to safeguarding and welfare

Job description

School Support Officer The John Frost School

Salary: Grade 6 SCP 18 - 23 £31,537 - £34,434

Job information

Post No. EDSCH00202.3 – School Support Officer The John Frost School

We are looking for someone to join the school administrative team at The John Frost School who will work closely with the Deputy Headteacher, wellbeing team and ALN department as a school support officer. The administrative team consists of 11 staff who work across the school carrying out a wide range of administrative tasks to enable the school to operate effectively. This post deals with high level administration around mid‑term admissions to school; tracking of some of our most vulnerable students, as well as the process around transition for students coming to us from our primary schools. An aptitude for tracking and maintaining systems is as essential part of this role.

Working in an administrative role within The John Frost School comes under the generic term of ‘support staff’ and if you are appointed, we will expect you to understand that this involves support of students with their wellbeing, learning and pastoral care; and of teaching staff in their main role as educators. You will undertake work for several senior staff and need to be able to prioritise your workload, meet deadlines and maintain a cheerful outlook.

What you will need to succeed

• Excellent written and oral communication skills and numeracy skills
• Well organised, possessing excellent time management skills
• Able to meet crucial deadlines
• Good word‑processing and IT ability
• Adaptable, organised and able to work with minimum supervision
• Commitment to ensuring the safeguarding and welfare of all students
• Able to work well within a busy team with a flexible approach to working

Closing date: Wednesday 18 February 2026

We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.

Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.

Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.

Our values – Fairness for all, Making a difference, Being responsible, Working together

Ein gwerthoedd – Ein Gwerthoedd, Tegwch i Bawb, Gwneud Gwahaniaeth, Bod yn Gyfrifol, Gweithio gyda'n gilydd