Front of House Team Member

Stonegate Pub Company; Greater London; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading pub operator in the UK is seeking Front of House Team Members to join their vibrant team at Hop Poles. You will have the opportunity to connect with guests and help create memorable dining experiences. The role involves preparing and serving food and drinks while ensuring a clean, safe environment. Ideal candidates should have strong teamwork and customer service skills. This position offers a supportive and inclusive workplace culture, with various benefits tailored for team members.

Benefits

25% off food and drink via MiXR App

Online discounts through Stonegate Xtra Rewards

VIP entry to pubs and bars

Corporate discounted gym rates

Early access to wages

Qualifications

• Ability to connect with team and create positive experiences.
• Willingness to assist in food and drink preparation.
• Commitment to maintaining cleanliness and safety.

Responsibilities

• Help prepare and serve food and drinks.
• Offer friendly recommendations for guests.
• Contribute to a clean and safe environment.

Skills

Teamwork

Customer service

Communication

Job description

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

At Hop Poles, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.

Can you…

• Help prepare and serve our delicious food and drinks at Hop Poles.
• Offer friendly recommendations to enhance the guest experience.
• Contribute to maintaining a clean and safe environment for guests and team members.

A little bit about us…

At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If its live it’s on, and we are the place to watch it. The Hop Poles is situated in the throng of Hammersmith and is a great choice for any occasion. Our guests can grab dinner and drinks before laughing for hours at top-billed comics at The Apollo or taking in a new show at The Lyric.

What’s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
• VIP entry to our Pubs and Bars
• Corporate Discounted Rates at David Lloyd and PureGym
• Stream – Early access to your earned wages

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Hop Poles directly.