Business Central Support Specialist: 2nd–3rd Line & Training

Rentokil Initial plc; Crawley; Hybrid; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading service provider in Crawley is seeking a Support Analyst to provide functional and analysis support for Microsoft Dynamics NAV and Dynamics 365 Business Central. The ideal candidate will be responsible for 2nd and 3rd line support, end-user training, and documentation development. Essential qualifications include knowledge of NAV/Business Central, experience in user support, and strong documentation skills. The role offers competitive salary, hybrid working, and additional benefits.

Benefits

Competitive salary and bonus scheme

Hybrid working

Employee Assistance Programme

Death in service benefit

Healthcare

Free parking

23 days holiday, plus 8 bank holidays

Qualifications

• Essential knowledge of Microsoft Dynamics NAV 2013/2016 and Business Central.
• Proven experience in support roles with end-users.
• Ability to create coherent and articulate documentation.

Responsibilities

• Provide 2nd and 3rd line support for the NAV and Business Central systems.
• Contribute to end-user training and development of documentation.
• Work closely with the Application Support Manager on projects.

Skills

Dynamics NAV / Business Central knowledge

Experience with supporting end-users

Documentation skills

NAV / Business Central implementations experience

High integrity

Ability to deliver results

Management of multiple assignments

Job description

A leading service provider in Crawley is seeking a Support Analyst to provide functional and analysis support for Microsoft Dynamics NAV and Dynamics 365 Business Central. The ideal candidate will be responsible for 2nd and 3rd line support, end-user training, and documentation development. Essential qualifications include knowledge of NAV/Business Central, experience in user support, and strong documentation skills. The role offers competitive salary, hybrid working, and additional benefits.