Assistant General Manager

SSP Deutschland GmbH; Bristol; On-site; GBP 30,000; Full time

Job summary

A leading food service company is seeking an Assistant General Manager for their location at Bristol Temple Meads Station. The role involves supporting the General Manager and ensuring exceptional customer service, mentoring the team, and maintaining the highest standards of safety and quality. The ideal candidate will have strong leadership experience, excellent communication skills, and a passion for food and travel. Attractive benefits include a competitive salary of £30,000 p.a., discounts, wellbeing support, and development opportunities.

Benefits

Colleague discount up to 50%

Friends & Family discount 20%

Digital GP access and 24/7 helpline

Wellbeing support

Life assurance

Apprenticeships

Share incentive plan (SIP)

Qualifications

• Proven experience in leading a team.
• Passionate about food and travel.
• Ability to train and mentor team members.

Responsibilities

• Support the General Manager in daily operations.
• Deliver exceptional customer service.
• Maintain high standards of quality and safety.

Skills

Customer service excellence

Team leadership

Communication skills

Adaptability

Job description

About Us
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us
Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

About the Role

Assistant General Manager – West Cornwall Pasty & Cafe Local @ Bristol Temple Meads Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

As Assistant General Manager, you'll be rewarded with a competitive salary of £30,000 p.a. and enjoy:

• Colleague discount - up to 50%
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!