Assistant General Manager

SSP Deutschland GmbH; City of Edinburgh; On-site; GBP 30,000; Full time

Job summary

A leading food travel specialist at Edinburgh Airport is seeking an Assistant General Manager for Starbucks. You will support the General Manager and lead the team to deliver exceptional customer service while maintaining high standards. The role offers a competitive salary of up to £30,000 p.a. and various benefits including colleague discounts and professional development opportunities. This is a chance to inspire others and grow in a dynamic environment.

Benefits

Colleague discount - up to 50%

Discounted parking while on shift

75% colleague discount when on shift

Access to digital GPs

Wellbeing support

Life assurance

Apprenticeships and ongoing development

Share incentive plan (SIP)

Qualifications

• Proven experience and confidence in leading a team.
• Ability to mentor and train team members for growth.
• Strong passion for brand quality and safety.

Responsibilities

• Support the General Manager in daily operations.
• Deliver exceptional customer service and operational excellence.
• Inspire the team to achieve loyalty and service quality.

Skills

Customer service

Team leadership

Communication

Adaptability

Job description

Assistant General Manager – Starbucks - Edinburgh Airport

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

As Assistant General Manager, you'll be rewarded with a competitive salary of up to £30,000 p.a. and enjoy:

• Colleague discount - up to 50%
• Discounted parking while on shift
• 75% colleague discount when on shift
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team at Starbucks. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

Please note that Edinburgh Airport is a secure environment, if successful you will have to provide references to cover the last 5 years and undergo a criminal record check to comply with airport regulations.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!