Service Workshop Coordinator

Emmetts Group; Horsham; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading agricultural equipment group in the United Kingdom is seeking a dedicated Service Coordinator to support the Service Operations Manager and team. Ideal candidates will possess strong organizational skills and a proactive approach to customer service. Key responsibilities include managing records, scheduling, and providing administrative support. Join a supportive environment with opportunities for career advancement and recognition for your contributions.

Benefits

Purchased Leave

Paid Parental Leave

Flexible Work Arrangements

Salary Packaging

Internal Rewards & Recognition program

Qualifications

• Experience in an administrative or customer service role in a workshop environment.
• Strong attention to detail and organizational skills.
• Ability to manage competing priorities and meet deadlines.

Responsibilities

• Manage records, scheduling, and repair orders.
• Provide day-to-day administrative support to the Service Operations Manager.
• Work closely with technicians and customers to ensure department efficiency.

Skills

Attention to detail

Organizational skills

Communication skills

Proactive attitude

Customer service orientation

Tools

Microsoft Office

Job description

Overview

Job Category: Administration and Office,Trades & Services

Established in 1957 Emmetts are a leading multi-franchise agricultural equipment group and one of Australia’s largest John Deere dealers. With 15 branches covering the broad-acre, viticulture, horticulture and grounds care farming sectors of Victoria and South Australia we are highly regarded in the farming community and believe the key to our success is the people who work for us!

Our team has a genuine passion for developing integrated farming solutions that help the Australian farming industry be the best it can be. Join us in our purpose to keep farmers, farming!

Job Description

Emmetts is seeking a Service Coordinator to support our Service operations manager and Service team. This role is ideal for someone with previous experience in a workshop, service department, or dealership environment, who brings strong organisational skills, a proactive attitude, and a commitment to delivering excellent customer service.

This is a great opportunity to build a long-term career in service operations and service administration, or other pathways within the business.

About the Role

As our Service Coordinator, you’ll be the backbone of the Service Department — managing records, scheduling, repair orders, and customer enquiries while providing day-to-day administrative support to the Service Operations Manager and workshop. You’ll work closely with Workshop Manager, technicians, and customers to ensure the department operates efficiently, professionally, and profitably.

No two days are the same, and you’ll gain exposure to a wide range of administrative, customer service, and operational tasks.

About You

You’ll bring a strong work ethic, willingness to learn, and a genuine interest in administration and customer service.

You will ideally have:

• Previous experience in an administrative or customer service role in a workshop environment
• Strong attention to detail and organisation skills
• Clear and professional communication skills
• Ability to manage competing priorities and meet deadlines
• Confidence using Microsoft Office and standard computer systems
• A proactive, team-focused attitude with a willingness to learn new systems and processes
• A basic understanding of mechanical or technical terminology (desirable, not essential)

Why Join Emmetts?

• Supportive team environment with on-the-job training
• Opportunity to build a long-term career with pathways into service operations, finance, or other business areas
• A role where your contribution genuinely matters
• Purchased Leave, Paid Parental Leave & Flexible Work Arrangements
• Salary Packaging, Novated Leasing & Remote Living Allowances
• Internal Rewards & Recognition program to celebrate your success

Ready to make an impact? customer focused, well-respected Service team, we’d love to hear from you.