Branch Manager

Hydraquip Ltd; Lisburn; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A leading mobile service provider in the UK is looking for a motivated Branch Manager for their Lisburn location. The successful candidate will oversee daily operations, inspire the team, and ensure high customer satisfaction. Responsibilities include processing orders, managing a small team, and driving sales. Ideal applicants will have strong management experience, knowledge of hoses and fittings, and a commitment to excellent service. A generous bonus scheme and additional benefits are offered, including well-being support and a company pension scheme.

Benefits

Generous bonus scheme

Annual salary review

Employee Assistance Programme

Paid volunteering day

Employee discounts

Cycle to work scheme

Company pension scheme

Qualifications

• Proven experience within a Management role, ideally within a similar industry.
• Good knowledge of Hose & Fittings & their application.
• A full UK driving licence is required.
• Good IT knowledge and ability to use data effectively.
• Experience of delivering excellent customer service.

Responsibilities

• Oversee operations and drive business at the Lisburn Branch.
• Assist with customer enquiries and process sales orders.
• Increase sales turnover and manage a small team of engineers.
• Control bookings using the job manager portal.

Skills

Management experience

Knowledge of Hose & Fittings

Customer service

Organisational skills

IT knowledge

Job description

Who are we?

Hydraquip are the UK’s largest independent onsite hose replacement company, offering a 24/7-365 nationwide on‑site service. We have been established for over 30 years and have ambitious plans for further growth in the coming years. Currently, we operate approximately 150 service vans and have committed to an investment of £2m in 2023 to commission 50 new mobile service vans, upgrading our existing fleet and adding additional vehicles. Operated by experienced and dedicated hydraulic engineers, we are proud of our success rate of over 99% of first‑time repairs on site. Hydraquip have market‑leading technology to support our team including our customer portal which allows customers to book and track their hydraulic hose replacement and services, with real time job status updates.

A day in the life of a Branch Manager:

Reporting directly to the Regional Manager, you will be responsible for day‑to‑day operations and driving forward the business at our Lisburn Branch. Inspiring each member of our team, providing support when needed, keeping them upbeat, motivated and focused on delivering brilliant work all day, every day in order to maximise customer satisfaction.

You will also:

• Assisting and actioning incoming customer enquiries
• Processing of sales orders & quotations
• Identifying and sourcing components for outstanding orders, ongoing projects or in support of your mobile engineers
• Day to Day operation of the Hydraulic Trade Counter
• Be responsible for increasing sales turnover generated within Lisburn, utilising a small team of engineers to assist in generating leads, right through to fulfilling the first order.
• Complete the appraisal process for your team members, to include your mobile engineers
• Work closely with other depots to fulfil the needs of our national accounts
• Take job bookings by phone, and input these onto our job manager portal, as well as on occasion assist in the controlling of the engineers using this same system.

Who we are looking for:

We take pride and value each member of the Hydraquip team as contributors, they are the face of the company who actively take part in making each day a success. We are looking for people who are motivated and passionate about joining us to becoming the market leader of 24/7 On Site Mobile Hose Services in the UK.

As an individual, you will have a hunger for success. You will have a winner’s mentality, along with the right attitude for this role. The Branch Manager role requires someone with good organisational skills and the ability to manage multiple responsibilities with sometimes conflicting priorities. Your drive will come from a desire to achieve results and play your part in a wider team.

You will also have:

• Proven experience within a Management role, ideally within a similar industry
• A good knowledge of Hose & Fittings & their application. Knowledge of hydraulics would be an advantage.
• A full UK driving licence
• Good IT knowledge and ability to understand data and use it effectively to help business decisions
• Proven experience of delivering an amazing service from end to end, including the ability to turn complaints into compliments
• A working knowledge of how to grow profitability through excellent customer service, as well as the willingness to develop that knowledge.
• The ability to lead from the front in terms of our values, principles and high standards – the kind of person who lives and breathes it.

What’s in it for you?

• Generous bonus scheme in addition to your basic salary, offering a fantastic earning potential
• Annual salary review & regular appraisals
• Additional holiday purchase scheme
• Employee Assistance Programme (free 24/7 support helpline & up to 4 counselling sessions)
• 1 paid volunteering day per year
• Employee discounts with major retailers (including groceries, technology & holidays)
• Wellbeing & mental health support from trained mental health first aiders
• Refer a friend recruitment bonus scheme
• Cycle to work scheme
• Company pension scheme

We are an equal opportunities employer and are committed to developing diverse teams and an inclusive working environment. We believe that people from varied backgrounds and cultures give us different perspectives. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. We encourage applications from candidates of all backgrounds.

If this opportunity seems like a good fit for you, we’d love to hear from you! Click apply below, or email [e-mail] if you’d like to discuss anything in more detail.