Welfare Officer

SSAFA CMS Limited, company; Stoke-on-Trent; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A prominent welfare organization based in Stoke-on-Trent is seeking Welfare Officers to provide essential support to RAF personnel and their families. Candidates should possess strong communication and problem-solving skills, along with experience in supporting individuals and families. The role emphasizes community engagement and collaboration with various agencies to ensure the best outcomes for clients. This position involves using digital technologies and requires some travel. Interested applicants can contact the Social Work Team Lead for informal discussions.

Qualifications

• Relevant experience of supporting adults, families and young people.
• Ability to take a flexible and creative approach to problem solving.
• Experience of planning and managing workload with minimal supervision.

Responsibilities

• Provide welfare support to RAF personnel and their families.
• Develop appropriate interventions in collaboration with service users.
• Engage with various agencies and promote services at public events.

Skills

Excellent communication skills

Problem-solving

Experience supporting families

Tools

Microsoft Office 365

Job description

About The Role

Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost‑of‑living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more – no day will be the same. This is a great opportunity to develop your knowledge and skills within the Welfare sector.

Our intervention is provided with consent on a non‑statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive; digital technology plays a key role in this, so you will use digital technologies to complement and enhance processes and service‑user experience.

You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

About The Team

2024 marks 34 years since SSAFA began delivering an independent non‑statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

We are a hard‑working team from diverse professional backgrounds. Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

Find out more about the Personal Support & Social Work Service on our website.

About You

To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Download a Copy Of The Job Description Here.

Review the benefits that SSAFA has to offer here.

If you have any queries or would like to speak to someone about this role, please contact Jayne Whitcher, Social Work Team Lead, [e-mail] for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you need any adjustments to support you with the application process, please contact [e-mail]

Recently unsuccessful candidates need not reapply.

How to apply

Click on 'Start your application' now.

Closing date: Midnight on Wednesday 18 February 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: Week commencing 02 March 2026